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Landline not ring BT handset

Kitcat45
Joining in

We have BT cordless phone with a base station connected to a wall phone socket and VM landline. This has all been working OK for a number of years but within the last few days the phone has stopped ringing when yhere's ab 

4 REPLIES 4

Joseph_B
Forum Team
Forum Team

Hey @Kitcat45.

Sorry to hear about your issue 😢 Have you ran a check on our service status here. Alternatively, you can run some troubleshooting here, hope this helps.

Joe

The VM website for my area does not identify phone issues Joe so my issue is unresolved. 

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @Kitcat45,

Thank you for your reply, we have done some checks and can see your landline is non contactable so will need a tech. I can get this booked for you and will pop you over a PM. Just keep an eye our for the little envelope 📩👀
Thanks, 
Zoie

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @Kitcat45,
Thank you or popping over to PM with me. I am glad we could get this booked in. Please keep us posted with how you get on.
Zoie