Landline Not Working

[Unknown67]

Our landline (Area01} is not working, (incoming or outgoing). Ringing out gives the long tone (number unobtainable). Ringing in goes straight to voicemail. Collegue at work who lives in the same area has the same problem.

Broadband and TV also cut out yesterday numerous times, phone is still ongoing.

Faults page says everything is working as it should.

[Arissa_H]

Hi Unknown67 👋🏼.

Thank you for posting and welcoming you back onto our community forum 😊.

Sorry to see that you are having issues with your landline ☹.

Hopefully we can get this resolved for you. 

Have you tried using a different handset?

I can look into this for you but I will have to private message you first.

Please watch out for the envelope ✉.

Thank you.

[Unknown67]

Handset is fine. Gets a dial done. Won't even connect to 150.

[Unknown67]

Seems to be a common problem with all the new threads?

[Arissa_H]

Is the number 150 number? Also are you able to dial any other number?

We are looking into this thank you for your patience. 

Thank you.  

[VMUser1812]

Yes, well, forget the faults page, it’s about as reliable or informative as 'The Sun' horoscopes, but that is a truly horrific BQM as linked to in your signature.

I’m not surprised you are having problems.

[Unknown67]

Got in from work, yesterday morning and all is fixed and working properly again.

[Sabrina_B]

Hi @Unknown67.

Thanks for updating us that your landline is functioning again Should you have any issues in the future please reach back out to us on the Community Forums.

Regards

Sabrina