restarting a contract

[Pwarbi]

My landline was recently turned off because it needed to be switched to a digital one which I was unaware of. I contacted VM who sent a technician out to install a router. I have just received my bill and it says I no longer have a package with you anymore. I didn't cancel so can only assume it cancelled when the line was turned off.

How do I get that back?

[Akua_A]

Hi @Pwarbi 

Welcome back to our community forums and sorry to hear there is confusion regarding your package since your landline switchover.

We want to do our best to understand and to help. For this reason, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating

Thanks,