ContributionsMost RecentMost LikesSolutionsRe: Reset account email Still not resolved. Re: Reset account email Please go ahead and send a private message, and we can sort it from there. She doesn't want and is unable to have her own email address so just delete mine and I can start again with my own account Re: Reset account email Yes, I know. An elderly neighbour needed access to her account and asked if I would help. She doesn't have an email. She got sorted what she needed but now I've recently joined virgin myself and I need to set my own account up so it's linked to mine and not hers. I've got account details etc for both. On the Web chat the advisor said it was just a case of deleting my email and then I could reregister with my own account details instead. Apparently not... Reset account email My email/username is connected to another person's account. When I log in I need it to show my account not theirs. I asked this on the Web chat and they said they have sorted it but they haven't.