@Cemb wrote:
No, they don't ask any security questions. My husband answered this morning's call and said they ramble on and on about vulnerability and want you to go to Google to change something. He doesn't use google so he put the phone down.
Sounds very much like a scam call.
The general format of the scam is that they try to convince you that you have a (fake) problem with your equipment/computer/connection.
The scammer offers to 'fix' the (fake) problem for you. To do this they say they need to take remote control of your computer.
They will typically ask you to download and install some remote control software.
Once you grant them access to your device, they will typically try to gain access to your online banking with a view to stealing money from you. Or they may try to steal personal information for the purpose of identity theft. Or they may simply lock your computer so you cannot gain access and demand a ransom to release it.
Best approach is simply to hang up on them when they call and not talk to them.
If you need to speak to VM for any reason, place an outbound call to the recognised support number(s).
