FW500 firmware update stuck

[harrison123]

We just recently had the FW500 installed and I tried to do a firmware update, it seemed to download ok, then said loading and since been stuck with message loading showing on the display for the last 2 days. Has anyone else had the same problem is there a known fix

[John_GS]

Hi @harrison123 

Thanks for posting and welcome to the community.

Sorry to hear of the loading message - is the phone working ok or has this stopped working due to the upgrade?

Best,

[harrison123]

Hi John

Thanks for getting back to me. It all seems to be working ok just when it's in standby waiting for a call or me to make a call out the screen just says loading.

 

[John_GS]

Hi @harrison123 

Thanks for coming back to me. Have you got another device you can test it on? Just to rule out the device being the issue.

Best wishes.

[harrison123]

We've only got the one phone

[John_GS]

No worries, can you unplug it for me and re-plug in? 

Our old device at an old house I used to live in had a similar message, when replaced phone it went, that's just what I'm thinking there. Could be something and nothing really if the services aren't affected.

Keep me posted how the unplug / re-plug in goes.

[harrison123]

Hi John,

I just unplugged it from the power, not a lot happened as it has power backup, I also tried unplugging it from the wall and it went into line fault mode, but nothing else changed, I plugged it back into the phone socket and the power socket and it still says the same

[John_GS]

Hi @harrison123 

Sorry for the delayed reply. 

I've checked this here and looks a device firmwire upgrade rather than anything our side. 

If you can contact the manufacturer, they should be able to advise further but please do let us know if becomes service affecting.

Best wishes.

[harrison123]

Thanks John

It's actually virgins phone they installed it and it belongs to them so I'll just leave it, it seems to be working fine.

Thanks for your help

[Martin_N]

We don't manufacture phones harrison123. From the picture you have posted, it indicates the manufacture is Motorola. 

^Martin