Cancelled VM today now phone has stopped working

[jmac862]

I gave the standard 30 day notice today (cut off date set to 18/10/23) but my landline phone has stopped working today. This is not a coincidence... why would they do that? Can I get the line re-instated till the correct date?

John

[Zach_R]

Hi @jmac862,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you're looking to cancel your services with us and are now experiencing a problem with your landline services. What happens exactly when you attempt to use your landline?

Thanks,
 

[jmac862]

Complete silence - no dial tone - alternative phone plugged in to master socket - no change - I called number from my mobile - number not recognised - quite comprehensively dead

John

[Zach_R]

Hi @jmac862,

I'm sorry to hear that. I've checked our systems and I'm unable to detect any faults currently that would explain this. As such, I'm going to send you a private message shortly so we can take a closer look at things.

Please respond to this when you can and we'll proceed from there.

Thanks,
 

[backtothefuture]

I'm in exactly the same position too - I've just started a new thread which is identical to yours:

https://community.virginmedia.com/t5/Home-Phone/Gave-notice-to-cancel-services-today-and-landline-st...