jmac862
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Joined 16 years ago
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Re: Final payment not taken
Hi Rob Well, as I anticipated, Clearscore have sent me a new update in which my rating has changed due to a missed payment to Virginmedia. It is incredible that your company can get so much wrong in the simple process of disconnecting a service. I was with you for over twenty years until you drove me away with plummeting customer service.. and now the final insult is to malign my reputation with a credit default. YOU didn't take the payment. I had a long-standing Direct Debit with you which sufficed until I had the temerity to leave. Can you please have this this unwarranted default removed immediately. John McKenna701Views1like1CommentFinal payment not taken
I've cancelled and left VM, the equipment has been returned and I thought I was done... However, the wretched company seems intent on dragging the process out to the maximum extent as they have not taken the final payment. The direct debit is still active but nothing has been taken since the last 'normal' payment. Am I expected to make this payment manually? This reluctance to take money is quite out of character and I do not want them to mess with my credit rating as a final coup de grace... Any advice would be welcome John834Views0likes5Comments