Forum Discussion

jmac862's avatar
jmac862
Tuning in
2 years ago

Final payment not taken

I've cancelled and left VM, the equipment has been returned and I thought I was done... However, the wretched company seems intent on dragging the process out to the maximum extent as they have not taken the final payment. The direct debit is still active but nothing has been taken since the last 'normal' payment. Am I expected to make this payment manually? This reluctance to take money is quite out of character and I do not want them to mess with my credit rating as a final coup de grace...

Any advice would be welcome

John

    • jmac862's avatar
      jmac862
      Tuning in
      2 years ago

      Thanks Carl
      That's good news, I hope the fact that I won't have a 'next bill' doesn't complicate the process. I'll hang on and hope they can sort it soon

      John

      • Robert_P's avatar
        Robert_P
        Forum Team
        2 years ago

        Hello jmac862

         

        Sorry to hear of the confusion since cancelling your services around the billing, we understand the concern this can cause and appreciate you taking the time to raise this via the forums.

         

        We will continue to charge customers during their 30 days notice due to services still being provided, once this period has ended and the disconnection of service has completed a final revised bill will be produced. Confusion can be caused if there is a bill produced during this 30 day period but not taken until after the disconnection. If you would like confirmation please let us know and we will send you a Private Message to clear up any f your concerns.

         

        Rob