since ‎18-02-2017

User Statistics

  • 795 Posts
  • 68 Answers
  • 144 Kudos Given
  • 219 Kudos Received

User Activity

Can existing customers remain on the old 'Talk Weekends' call package at contract renewal, or are all renewals now moving over to the not as good new 'Weekend Chatter' call package ?
I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost.  She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow...
I've today agreed a new contract deal moving from an Oomph Bigger Bundle to a Big Bundle. The only difference apart from the TV channels is that a mobile sim card is no longer included in the package. However, after finishing and agreeing to the new ...
I've arrived in Spain but unable to text, call or use data.  I received the welcome text from Virgin and tried texting 789922 as it suggested but that text won't send either.  I have roaming enabled on my account.  When I try to make a call I get a m...
Hi,I've just received an e-mail informing me of 'planned essential works' in the area: "We’re carrying out essential works to modernise and future-proof our network in your area on Wed 20 Oct. This should improve your connection so you can carry on e...