ContributionsMost RecentMost LikesSolutionsOrder Replacement Remote Control I'm trying to order a replacement remote control for my V6 TiVo but the online site is giving an error. Can someone help please ? Thanks in advance Re: Billing Issue After New Contract – Discount Missing (Despite being mentioned on bill) Hi @Carley_S - No problem. It was just John said he would get back to me today so I wanted to check the outcome as I'm sure he will be finishing soon. Thanks Re: Billing Issue After New Contract – Discount Missing (Despite being mentioned on bill) @John_GS, I've sent you a private message to see if you are now able to see the itemisation of the bill. Thanks in advance Re: Billing Issue After New Contract – Discount Missing (Despite being mentioned on bill) Hi @John_GS, Unfortunately the billing issue still exists. Just had my latest bill and despite your previous checks the discount is still not being applied correctly. I've sent you a PM as previously suggested. Thanks Re: Billing Issue After New Contract – Discount Missing (Despite being mentioned on bill) Hi @John_GS I've replied to your PM with the details requested. Thanks Billing Issue After New Contract – Discount Missing (Despite being mentioned on bill) Hi Virgin Media team, I’m hoping someone can help with a billing issue after what’s been a bit of a nightmare to get sorted initially. After giving notice to cancel, I was contacted by your Outbound Retentions team and agreed a new 24-month contract starting 12 May 2025. The deal was for the Big Volt Bundle with Talk Weekends at £24/month, including a £44 discount off the standard price. This was confirmed in writing, and the contract documents are all correct now. However, on my latest bill, I’m being charged the full price of £68, with no sign of the £44 discount being applied, even though the bill mentions the discount in the notes: "You're receiving a £44 discount. If you change your package you may lose this discount, which ends on 11 May 2027." So the system seems to acknowledge the discount, but it’s not reflected in the bill total. Could someone please check: 1. Why the discount isn’t being applied correctly, 2. When I can expect a corrected bill, and 3. That future bills will show the correct discounted amount of £24/month. I’ve already spent a lot of time chasing this to get the right package and deal set up, so any help resolving the billing side would be greatly appreciated. Thanks in advance, HappymanUK Re: Renewing Contract - Talk Weekends still possible vs Weekend Chatter @Lee_R - Thanks for the reply. I don't suppose it is possible to get both Talk Extra 100 and Talk Extra 200 to get a total of 300 minutes ? Thanks Re: Renewing Contract - Talk Weekends still possible vs Weekend Chatter @Lee_R. Thanks for the confirmation. Is there any way to include 0870 numbers? Via an add-on or other methods? Thanks Re: Renewing Contract - Talk Weekends still possible vs Weekend Chatter Hi @Paul_DN - My current 'Talk Weekends' package includes calls to 0845 and 0870 numbers at the weekend (Which I use a lot), and the current Weekend Chatter package doesn't. Are you saying that if I agree a deal it won't be possible to get 'Talk Weekends' and the only option would be 'Weekend Chatter' ? Thanks Renewing Contract - Talk Weekends still possible vs Weekend Chatter My contract is due for renewal shortly and I'm looking to keep my legacy phone package 'Talk Weekends'. Does anyone know if this is still possible? - I know there were a few issues last time I renewed around 18 months ago, but managed to keep it in the end. I know sometimes they stop offering old packages at renewal time. Thanks in advance,