Gave notice to cancel services today and landline stopped working

[backtothefuture]

I just came off the phone (on my landline) to give my 30 days notice to cancel my Virgin Media services with a disconnection date of 18 October 2023.

After coming off the phone my landline has stopped working.  No dial-tone when trying to place a call, and when trying to call my landline from another phone it is just dead. 

What has gone wrong !!??  Please help ASAP.

Thanks

[Travis_M]

Hi @backtothefuture 

Thanks for posting on our community forum and so sorry to hear about the issues you're experiencing with your landline / disconnection.

I am going to drop you a private message now to collect some more information and investigate further. Keep an eye on your inbox for a message from myself.

Regards

[backtothefuture]

I've replied - thanks

[backtothefuture]

Also replied to your second message about 20 minutes ago.

Thanks

[jmac862]

Hi backto... I found that the only way to have the problem checked properly was to stop the cancellation temporarily so that a tech visit could be arranged... I declined. Cancelling is difficult enough without having another go at it.

My VM is busted and will be until I leave.

John