on 19-10-2023 14:17
My ntlworld emails are not downloading to Outlook. When I tried to access my account through my virgin media it said the account was unavailable. So I followed the steps to unlock it by changing my password, but the system refused to accept my date of birth and the answer to the security question where I was born! Now I cannot get any further.
Help please.
on 19-10-2023 14:24
Pretty much in the same state here since Monday 16th Oct!☹️
on 19-10-2023 18:02
Have you had any luck in progressing your problem? It is frustrating.
on 20-10-2023 20:28
Hi @MarilynV
Thanks for posting and welcome back to the community.
Sorry to hear of the email issue.
I'll PM you now to assist further.
Best,
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