Unable to set up ntlworld address on samsung mail

[Coxc66]

I have been unable to send emails from my ntlworld address via the Samsung mail adress for the last few weeks so I decided to uninstall and reinstall app.  I am now unable to set app up as i am getting an error message. Picture of error message and settings attached. Can anyone help?  I have used a new email app password set up through vm settings

 

[Coxc66]

Settings

 

 

[Alex_RM]

Hi Coxc66,

Thanks for posting, and sorry to see you're having some issues with your emails.

Can you confirm if you're able to sign in via your MY Virgin Media account and access your emails that way?

Alex_Rm

[Coxc66]

Yes i can

[Matthew_ML]

Thank you for confirming, so its only on the Samsung mail you are having issues?

Is it giving you any error at all?

Also is the phone fully updated to the latest software?

What happens when you try and add it, does it let you set it up but you get an error/ message when you try to send one? Cheers 

[Coxc66]

I deleted ntlworld from samsung email and then tried to set it up again.  Unable to set it up, message reads:

Couldn't verify account

Server does not support authentication

[Matthew_ML]

Sorry to hear this Coxc66, have you tried to make sure the phone is updated to the latest software?

Are you setting up manually or automatic in the settings?

Does this let you login and send on other platforms?

Is it just on Samsung mail app you are having this issue? Cheers 

[Coxc66]

Seems to have soryed itself

[Daniel_Et]

Hi @Coxc66, that's great to hear 😀

If you have any further problems, please don't hesitate to contact us.

Regards,

Daniel