My NTL World emails all keep failing and bouncing back

[valbennett]

Hi. I have an ntlworld.net email address which I am sending through virgin mail. Since last Wednesday all of my emails are bouncing back. Can you please look into this and fix it for me? I have seen similar threads on here and it has been fixed.

The diagnostic messages are:

Diagnostic-Code: smtp; 554 5.7.1

Recipient address rejected: ERS-QIL.

Thank you

[Matthew_ML]

Hey valbennett, thank you for reaching out and I am so sorry to hear about this. Also a very warm welcome to the community. 

How are you accessing your emails via a 3rd party server such as Outlook?

Can you login on our website and access them? 

[用心棒]

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@valbennett wrote:

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The diagnostic messages are:

Diagnostic-Code: smtp; 554 5.7.1

Recipient address rejected: ERS-QIL.
⋮

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AFAICS the recipient's email server is returning this information when  it refuses delivery of your message. It appears the recipient can resolve this issue by adding your email address to their address book.

Is this issue occurring for multiple email domains or just a specific domain, i.e. it just happens when sending to @example.com domain?

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[Gareth_L]

Hello valbennett.

Thanks for your your post.

Just checking to see if you have seen the excellent advice given by @用心棒 

Are you able to send emails now or are you still having the same issue?

Gareth_L