29-07-2023 15:20 - edited 29-07-2023 15:21
Cannot log into my primary E mail account .tried phoning customer service.No help what so ever.alway say credentials no longer accepted .been at this for 2 days now almost at my wit's end .
on 29-07-2023 15:30
Hi kevcopp99,
Thanks for posting, and sorry to hear you're having some issues with your email account.
Can you confirm if you're trying to sign in via webmail?
Can you share a screenshot of the error you're getting?
Alex_Rm
on 29-07-2023 16:03
Yeah trying to sign in on all devices including webmail. Keeps asking me to change my information .but when I do still says credentials not accepted am just going round in circles .only bit of help I got was from Virgin gadget rescue .they told me to call the broadband people .to change my primary account address and password. But they were no help at all .after being on the phone for nearly an hour using premium rate call charge .this is frustrating to say the least
on 29-07-2023 16:43
Thanks for the update, sorry to see that you are still having issues with this.
Just to confirm, when you spoke with our team regarding these issues, what did they advise regarding this exactly.
Let us know, we're happy to help further is needed.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 29-07-2023 17:13
They advised me to log into my account .(which I cannot do ) and delete my primary account .which is something else that's impossible to do
on 29-07-2023 17:16
Ahh, it's odd that they'd ask for the primary email to be deleted 🤔
I'll be happy to check this further for you. I'll send you a PM to confirm your details so this can be done.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 29-07-2023 20:24
Yes I am happy for you to do this .I can provide screenshots of what it's actually saying if that helps thanks