kevcopp99
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Joined 8 years ago
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Re: Urgent help required
Would like. To know what these new policies are? If its to make things more difficult with little or no support then its definitely working well .i feel I'm no longet a valuable customer just a bloke that pays up up . I've been loyal definitely not returning in my favour tho78Views0likes2CommentsRe: Urgent help required
Got to confess I'm no tech genius here all i know is ive had virgin before it was even Virgin . United artist,ntl .Telewest/blueyonder. Many yrs I've Never ever had a problems in fact nothing but good service that's until recently helped me out more often than not even now have virgin mobie since joining with O2 not he same either ? In my own dumb way thought tech made things easier .but now more difficult.at my age ?? 6473Views0likes0CommentsRe: Urgent help required
Sorry my mistake my hub 5 does Not have the red marks on it .however the girl from customer service said i would be an issue to get a 360 box tto record with so long as the £49.99 fee is met .i guess they'll just give her a hub 5 without the red marks like mine?39Views0likes1CommentRe: Urgent help required
Once again the Virgin customer service person assured me that if she wanted a 360 all she had to was make it clear and totally request this on becoming a customer. .(as stated i have the full transcript downloaded) and pay the £49.99 installation fee .the photo you sent me is identical to my HUB5 & I HAVE a V6 tivo .with the option to switch to 360 .again don't see the problem why Vigin cant sort this out. Just a point blank refusal to help ?46Views0likes9CommentsRe: Urgent help required
What that's disgraceful Do know one more thing i posed as a new customer giving same potscode as my daughter's house . They told me quite clearly that if course its possible to have a 360 recordable box at this address only one small snag . there's a one off £49.99 fee so again cannot understand Virgin saying she can't have this box .do not know what type of cables were installed? Nobody actually said?112Views0likes17Comments