@Mew34 wrote:
The hacker has sent me an email from my own email address.
But that does not mean that your email account has been hacked. It is very easy for scammers to spoof (falsify) an email to make it appear to have come from your account. If they send the email from an insecure non VM email server any where in the world then the email will arrive in your inbox.
Scammers do that all the time to hide their own identity and, in the case of extortion / blackmail emails, to make you believe they have access to your accounts.
I can no longer sign into my account on line as my email i......my emails are still coming through on my phone and laptop.
Sadly that's a sign that the email account is in the first stages of being deleted by VM. First they remove access to the webmail account on the VM website and then, often sometime, later close down the mailbox itself, In the mean time you can still access the email account via email apps and clients which is what you seem to be experiencing.
"Please can anyone advise what to do? Is there a number/email anyway to contact virgin?"
Do you have a Virgin Media broadband account? VM staff can only support email accounts that are linked to a live VM broadband account. If you can confirm that you are a VM broadband customer then the Forum Team (VM staff who support this forum) will be able to check this out for you.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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