403 Forbidden Error message VM Email

[Djpallen]

403 Forbidden

Hi,

I have been unable to access my VM email since Tuesday morning. Have tried the followings, but still no luck.

- Cleared browsing data and cache,

- Changed VM account log in email and password,

- Changed VM email password,

- Tried to access from Incognito page,

- Tried to access from different browsers,

- Have been wasting 3 hours to talk to VM customer service.

Hope someone in your team can help me to get my emails back as they are extremely important for me.

Thank you for your help.

David

[Daniel_Et]

Hi @Djpallen 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel