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Ways to Check Service status for 'Tenants'

jimi-eh
On our wavelength

on ‎22-03-2024 14:33

 

On this video it says I can access Service status with a phone number and postcode, without signing in;  Please can someone tell me if that is possible and what URL I need to find it.

 

How to check if there's a problem with my Virgin Media services?

https://www.youtube.com/watch?v=EDmb0UllKX4

at 0:28  (secs) in, it says there is a place for this, can someone confirm it exists/where it is , thank you.

Thank you

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14 REPLIES 14

carl_pearce
Community elder
In response to newapollo

on ‎22-03-2024 19:36

Odd, it's worked for me for years, and only recently stopped working.

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jimi-eh
On our wavelength
In response to newapollo

on ‎22-03-2024 23:14

I have asked several times and wont give to me - virgin media needs to 'get with it' how many landlords do they serve...

I'm sure i am not the first person to ask about this, and will leave this thread here, hoping VM can understand that it can be difficult to secure account information , as those poeple paying the money think someone will steal their personal details  - which is what I would have assumed...

They need to make that function open.

Thanks anyway for your help.

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carl_pearce
Community elder
In response to carl_pearce

on ‎23-03-2024 16:30

@carl_pearce wrote:

Odd, it's worked for me for years, and only recently stopped working.

Working ok again today!

newapollo
Very Insightful Person
Very Insightful Person
In response to carl_pearce

on ‎23-03-2024 16:37

Not sure if it makes any difference or which browser you use, but Chrome has just been updated to Version 123.0.6312.59

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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jimi-eh
On our wavelength

2 weeks ago

This is a problem with policy from VM and they need to re-evaluate how the client uses their platform.

I used talktalk for years and they allowed a PHONE NUMBER and POST CODE to access service data. This is the system that should be standardised, as many people who use the internet do not pay for the internet personally.

@ newapollo 

You can tell me that you 'expect' but I have literally no input or co-operation from my landlord at all and my agencies ignore me, dont tell me what you should 'expect'. This sort of comment comes across as ignorant and that I have no grounds to question why I am denied this information - which is not right. 

No offense intended, but it is what it comes across as.

Updating a chrome wont fix something that is designed by VM or is not there.

 

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