Whilst there's no getting away from Ofcoms report, the actual number of customers complaining aren't shown via the above link, I don't know where they got their figures from but
/broadbandtvnews./virgin-improves-in-ofcom-telecoms-and-pay-tv-complaints-list/ suggest
The figures are relatively low with just 0.020% of customers complained to Ofcom about broadband services; 0.013% complained about their pay-TV service; 0.013% complained about their landline service; and 0.007% complained about their O2 mobile service.
As per /digitaltveurope.com/2024/04/17/virgin-media-tops-ofcom-complaints-list-again/
Fergal Farragher, Ofcom’s Policy Director, said: “We can see from these latest figures that customer dissatisfaction remains at a similar level to the previous quarter. While there has been an improvement in Virgin Media’s performance, its position at the bottom of our tables shows there is further room for improvement.”
And as indicated in the previous quarters set of figures /digitaltveurope.com/2024/01/25/virgin-media-tops-ofcom-complaints-list-following-probe/ 'Ofcom acknowledged that a factor in Virgin Media’s complaints figures for this quarter was its launch of an investigation into customers’ difficulties cancelling contracts and how the company handled complaints, launched last July.' Therefore this quarters figures will also be factored by this investigtion.
I read a lot of posts (not just on the VM Community Forums, but also social media sites) that make me wonder what volume of customers complain directly to Ofcom (thinking that Ofcom will resolve their issues) rather than going through VM's full complaints process and then using the ADR scheme if necessary.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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