Disney+ on the Newly converted 360
I converted my V6 to 360 yesterday without any problems. I setup all the apps I can with the exception of Disney+. I have an existing Disney+ account, and all the instructions say I can simply log on to the app and it will work. Well, it doesn't. I am able to log on successfully, but it the screen says I do not have a subscription, go to Virgin and get a subscription. I have logged out of all my other Disney+ devices in case there was a number limit, but it still wont recognise that I have a subscription. I have accessed my Disney+ threw my phone, so I do have a subscription. I do not want my Disney account adding to my virginmedia account. So, why is it not working?
New package deal
I agreed to a new deal and have a few questions. when will my virgin media update to show the new package? I am waiting for the new router to come as I’m switching from 350mb to 1gb speed. I did receive an email saying my new package includes 1gb and removed the 350mb package. i specifically asked whether the annual price increase would apply to me or will my charge remain the same for the full 18 months and was told it will stay the same and no need to worry about the annual price increases. The contract doesn’t state this though, it shows the price increases, I need clarification. will my o2 sim that I got as part of the bundle automatically show up on my virgin media app? When I try to add, it doesn’t have an add existing sim option. I have received and activated the sim and also logged into the myO2 app I was told that I will get 3 months Disney plus subscription free and £2 off the subscription thereafter however I have not been told how to activate this is there anywhere to find contact numbers to speak to someone when there’s issues? appreciate any helpUnable to cancel Disney+
Hi - can someone please help. My virgin media Disney+ free trial is coming to an end at the end of the month and I want to cancel before I start getting charged. I can't do this via Disney but when I try via my virgin media account (my account >>> entertainment services >>>click on manage disney+) the page flicks to manage disney+ for a fraction of a second before flipping back - I can just about see a sentence about cancelling pop up before the page flips back to entertainment services. Is there another way? Can someone do this for me? Or fix the glitch?Error code 36 Disney plus. VM Stream
Please help. Disney+ error code 36 I'm getting error code 36. We cannot play this video. The error only happens when I try to play something from the Disney+ suggestion bar on the home page. When I try to play something from within the app directly everything plays without a problem. The error only happens when trying to play something from the home page. I've rebooted the stream box Signed out and back into the Disney+ app. I've tried multiple HDMI Cables. Everything from the cheapest to the latest hdmi 2.1 certified cables.. Firmware ver 5.0.7 The error only occurs on the stream box. All other devices with Disney+ app on play perfectly.
