Forum Discussion

sefo1979's avatar
sefo1979
Tuning in
3 months ago

Disney + blocked on wifi

Hi I only have broadband with you no TV. We are unable to access Disney plus on any device using WiFi but it works fine on our mobile connections. I’ve reset the box etc to no effect. Can you sort this out please

broaband
Disney+

8 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi sefo1979

    If you are unable to connect to Disney+ using VM broadband then it may be due to a VPN which doesn't use your actual VM internet address..

    Are you using a VPN?  Some are used by anti virus programs and others can be browser extensions.

    Go to https://whatismyipaddress.com/ and check that the IPv4 address matches the one showing in your VM hub under Admin > Info > WAN IP Settings > IPv4 address.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      3 months ago

      Hello sefo1979

       

      We're sorry to hear of the Disney+ issues experienced over your wireless network, we can understand the confusion and frustration this is causing and appreciate you letting us know via the forums.

       

      We can see you have spoken to the team since posting, we trust they were able to offer a resolution or support in regards to this issue? 

       

      Let us know if you need further assistance with this and we'll be happy to help.

      • RQS's avatar
        RQS
        Joining in
        3 months ago

        I’m having the exact same problem. The app is not working in my devices when using VM WiFi but is doing so when I use my mobile data. Therefore it’s not the app that is the problem. I don’t use a VPN either. 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    Streaming TV services can be blocked by having Parental Controls enabled.

  • Daniel_H96's avatar
    Daniel_H96
    Joining in
    16 days ago

    Hi, I am also having this issue. Disney has not been working for a month now on home WiFi but works on mobile data. Disney + support have tried all their troubleshooting steps which haven't worked and I've restarted the modem a million times. Any advise would be great.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      13 days ago

      Hi Daniel_H96, 

      Thanks for coming back here. 

      I've just replied to your thread here: Disney + not working on WiFi

      Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

      Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

      Thanks,