Forum Discussion

sefo1979's avatar
sefo1979
Tuning in
17 days ago

Disney + blocked on wifi

Hi I only have broadband with you no TV. We are unable to access Disney plus on any device using WiFi but it works fine on our mobile connections. I’ve reset the box etc to no effect. Can you sort this out please

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi sefo1979

    If you are unable to connect to Disney+ using VM broadband then it may be due to a VPN which doesn't use your actual VM internet address..

    Are you using a VPN?  Some are used by anti virus programs and others can be browser extensions.

    Go to https://whatismyipaddress.com/ and check that the IPv4 address matches the one showing in your VM hub under Admin > Info > WAN IP Settings > IPv4 address.

    • Robert_P's avatar
      Robert_P
      Forum Team

      Hello sefo1979

       

      We're sorry to hear of the Disney+ issues experienced over your wireless network, we can understand the confusion and frustration this is causing and appreciate you letting us know via the forums.

       

      We can see you have spoken to the team since posting, we trust they were able to offer a resolution or support in regards to this issue? 

       

      Let us know if you need further assistance with this and we'll be happy to help.

  • Client62's avatar
    Client62
    Alessandro Volta

    Streaming TV services can be blocked by having Parental Controls enabled.