Forum Discussion

DWGloucester's avatar
DWGloucester
Tuning in
16 days ago

Disney+ Plus blocked by Virgin

Hi,

Virgin Media seems to have a block in place for Disney+. Can see other people having the same issue.

Opening Disney on multiple iOS devices or multiple Samsung TVs generates errors.

Disney+ does work when switching to 4G networks and when using a VPN.

I've tried:

  • Deleting, reinstalling, logging in/out the apps on phone and TV.
  • Accessing with and without a VPN. Works with a VPN but not without.
  • Rebooting the Virgin router

I’m based in Gloucestershire.

Not sure what to do now. It’s been like this for a number of days. How can I resolve this?

TV Error: Error Code: 1026 - AUTH_ SERVICE_INIT_FAILURE

disney
Disney+

4 Replies

Sort By
    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      12 days ago

      Hi DWGloucester 

      Welcome to the Community Forums, 

      Sorry to hear you had issues accessing Disney+. 

      Glad to hear that this is now working for you. Was there anything specific you did to resolve this, or did it just start working randomly? 

      • DWGloucester's avatar
        DWGloucester
        Tuning in
        12 days ago

        Hi,

        it’s just randomly started working on all devices again. Very odd.