Forum Discussion

sjgarth's avatar
sjgarth
Tuning in
18 days ago

Disney+ on the Newly converted 360

I converted my V6 to 360 yesterday without any problems. I setup all the apps I can with the exception of Disney+.

I have an existing Disney+ account, and all the instructions say I can simply log on to the app and it will work. Well, it doesn't.

I am able to log on successfully, but it the screen says I do not have a subscription, go to Virgin and get a subscription.

I have logged out of all my other Disney+ devices in case there was a number limit, but it still wont recognise that I have a subscription. I have accessed my Disney+ threw my phone, so I do have a subscription.

I do not want my Disney account adding to my virginmedia account.

So, why is it not working?

Disney+
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    14 days ago

    Hi sjgarth 👋.

    Thanks for reaching out to us, sorry to hear about the issues that you are facing with Disney +. Your existing account, is the email address the same as the registered email address on your Virgin Media account? 

    Please let us know.

    Sabrina

  • sjgarth's avatar
    sjgarth
    Tuning in
    14 days ago

    Yes, the account details for Virgin Media and Disney+ are the same.

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      10 days ago

      Thanks for the update on this sjgarth. We are going to have to bring you in for a private message to look further to look into this, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina