Forum Discussion

hjcarp's avatar
hjcarp
Joining in
4 days ago

Unable to cancel Disney+

Hi - can someone please help. My virgin media Disney+ free trial is coming to an end at the end of the month and I want to cancel before I start getting charged.

I can't do this via Disney but when I try via my virgin media account (my account >>> entertainment services >>>click on manage disney+) the page flicks to manage disney+ for a fraction of a second before  flipping back - I can just about see a sentence about cancelling pop up before the page flips back to entertainment services.

Is there another way? Can someone do this for me? Or fix the glitch?

 

 

  • Further info: Have tried directly manipulating the url:
    [...]/my-virgin-media/package/manage-disney-plan

    It will not open this page... just reverts to [....]/manage-streaming-services

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Have you tried using a different browser, or a private/incognito window?

      Do you have pop ups enabled in your browser?

      Have you tried using the My Virgin Media app?

      You can also cancel Disney+ by calling 150for free from a VM landline, or by dialing  0345 454 1111 which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.

  • Different browsers/ incognito windows/ using the app were all unsuccessful. I had to phone - this seems to have worked.