SYNC Timing Synchronization failure
So I have been having issues for the last year since I moved. Just constant network dropouts for a few minutes at a time. I'm quite easy-going so I hadn't really pushed the subject with VM. However, I am currently working remotely and it is causing me a lot of bother. I called VM support on 26/06/25 and was simply ignored in everything I tried to tell the chap on the phone and told that I need to trust him and that resetting the router for the 10th time this week will in fact be the solution to all my problems. Anyway, here we are still having issues. I do not know what steps to take to get real support and another call to the lovely offshore support team may just make me lose it. I can see some logs on my router and every time the dropouts happen the logs are the same. SYNC Timing Synchronization failure Started Unicast Maintenance Ranging - No Response received - T3 time-out 16 consecutive T3 timeouts while trying to range on upstream channel 0Repeated Unauthorised Netflix Charges on Virgin Media Account – Anyone Else Affected?
Has anyone else experienced this issue? Back in April, a Netflix subscription unexpectedly appeared on my Virgin Media bill. I never signed up for it and have never had a Netflix account linked to my email. I contacted Virgin Media customer service, and to their credit, they removed the charge and recredited my account. I assumed that was the end of it, but the same charge has appeared again on this month’s bill. This time, customer service informed me that they are unable to remove Netflix subscriptions and that I need to resolve the matter with Netflix directly. This is confusing and frustrating, especially since Virgin was previously able to remove the charge themselves. I have no way to contact Netflix, as I don’t have a Netflix account or any email address associated with one. The subscription appears to be entirely tied to my Virgin Media account. I’ve come across several online reports and even media articles highlighting that others have faced similar issues. I’m wondering if anyone else has encountered this problem recently? I’m getting nowhere with Virgin Me dia support and would appreciate any advice or shared experiences. Thanks in advance.Extremely High Uncorrectable Errors – Major Connection Instability
Hi, We’ve been experiencing constant internet downtime and instability recently. After checking the status page on our Virgin Media Hub 5, I noticed extremely high uncorrectable errors on the DOCSIS 3.1 downstream channel, along with a low PLC power level that may be contributing to the issue. Here are the key stats: Router: Virgin Media Hub 5 Channel ID: 159 (OFDM) Locked Status: Locked RxMER: 36 dB PLC Power: -9.2 dBmV Corrected Errors: 721,981,898 Uncorrectable Errors: 113,766,705 The error count continues rising even after rebooting the router. We’ve already checked all cables and splitters inside the house—they’re properly connected and in good condition. Despite this, we’re seeing frequent disconnections, lag, and loss of service. Could someone from the team please investigate this? It feels like there might be a signal issue either at the street cabinet or on the line coming into the property. Happy to provide further data if needed. Thanks in advance, KellyVirgin Media refuse to close my account despite confirmed switch to a new provider
Can someone please explain how I leave VM? I have a new provider who have confirmed the switch has been activated and an email from Virgin confirming they have had the switch request and yet I am still receiving VM services and being charges monthly. They are also constantly ringing me about my contract which expired on 08/06/2025 to try to get me to renew at a better rate than the one I should no longer be paying.Can't join VM as address doesn't appear
Tldr: just moved into a house and I can't get VM as the address doesn't appear online & when calling they also said there is no service to that property. Every other house on the street has VM and upon moving in...there's a VM point on the house... Welcome any advice. ThanksEmbarrassingly slow speed
My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time. I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. Mod Edit : Image removedHub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.
