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Stephen_Metcalf's avatar
Stephen_Metcalf
Tuning in
15 days ago

Virgin Media refuse to close my account despite confirmed switch to a new provider

Can someone please explain how I leave VM? I have a new provider who have confirmed the switch has been activated and an email from Virgin confirming they have had the switch request and yet I am still receiving VM services and being charges monthly.

They are also constantly ringing me about my contract which expired on 08/06/2025 to try to get me to renew at a better rate than the one I should no longer be paying.

cancellation
complaint
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2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    15 days ago

    Hi Stephen_Metcalf, thank you for your post. 

    We're sorry to hear about the poor experience you've had when going through the process of leaving us 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      11 days ago

      Hi Stephen_Metcalf, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel