SYNC Timing Synchronization failure
So I have been having issues for the last year since I moved. Just constant network dropouts for a few minutes at a time. I'm quite easy-going so I hadn't really pushed the subject with VM. However, I am currently working remotely and it is causing me a lot of bother. I called VM support on 26/06/25 and was simply ignored in everything I tried to tell the chap on the phone and told that I need to trust him and that resetting the router for the 10th time this week will in fact be the solution to all my problems. Anyway, here we are still having issues. I do not know what steps to take to get real support and another call to the lovely offshore support team may just make me lose it.
I can see some logs on my router and every time the dropouts happen the logs are the same.
SYNC Timing Synchronization failure
Started Unicast Maintenance Ranging - No Response received - T3 time-out
16 consecutive T3 timeouts while trying to range on upstream channel 0