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Lovegrove's avatar
Lovegrove
Settling in
29 days ago

SYNC Timing Synchronization failure

So I have been having issues for the last year since I moved. Just constant network dropouts for a few minutes at a time. I'm quite easy-going so I hadn't really pushed the subject with VM. However, I am currently working remotely and it is causing me a lot of bother. I called VM support on 26/06/25 and was simply ignored in everything I tried to tell the chap on the phone and told that I need to trust him and that resetting the router for the 10th time this week will in fact be the solution to all my problems. Anyway, here we are still having issues. I do not know what steps to take to get real support and another call to the lovely offshore support team may just make me lose it.

I can see some logs on my router and every time the dropouts happen the logs are the same. 

SYNC Timing Synchronization failure
Started Unicast Maintenance Ranging - No Response received - T3 time-out

 16 consecutive T3 timeouts while trying to range on upstream channel 0

 

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2 Replies

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      26 days ago

      Hi Lovegrove 

      Thanks for posting and welcome to the community. Sorry to hear of any Broadband issues and the impact on your work. 

      I'll send you a PM now as the remote tests indicate you need an engineer visit.