Replacement Hub 3.0 internet blocked: 'access denied'
My Hub 3.0 hit the solid red light / overheating problem so I've been sent a replacement Hub 3.0 but when I plug it in and log into the admin page it reports that the internet connection is blocked and shows an "Access Denied" message. The LED on the front shows a solid white light. When I plug my old router back in then everything works fine (apart from the red light). Does the replacement Hub need to be activated by Virgin before it will be recognised?SolvedHub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.65Views0likes3CommentsTelephone disabled in new Hub 3
I recently received a replacement Hub 3 for one that was showing a solid red light, but I've just discovered that the phone is not working. History, the red red light appeared on the old Hub 3 about Jan/Feb 2024 and it came with some WiFi issues intermittent loss of signal/slow down in speed/loss of internet. So I brought myself a router and switched the Hub 3 to modem mode. And everything worked. This year my contract was up in May and I finally got around to getting a replacement. The first one to turn up was damaged in transit (There was something loose inside the Hub). The second turned up I plugged it in changed the password and switched to Modem Mode. And then I went away on holiday. Today I go to use the phone and no dial tone. Signed into the Hub settings and it says Telephony (Disabled) Is that because the Hub is in Modem mode, or is there another problem? Thank you for your help93Views0likes14CommentsWi-Fi hopeless!!
Hi so our household has been with virgin for a long time, we had an older hub which was great. Anyway, my housemate moved out and so I got a new virgin contract, and the speed is excellent wired! However, Wi-Fi is a big disappointment. My friend came around and changed channels and changed some settings but still it's awful! I have Wi-Fi 6 devices here at home, yet virgin have given me a hub 3! I was really expecting something great for Wi-Fi and went with virgin as I heard their new hub does Wi-Fi 6? Is there any way I can simply get a new hub - the Wi-Fi 6 hub? Otherwise, I will really have to buy my own router and go into modem mode, this hub is so slow in the GUI as well it's virtually impossible to change settings! I set a port forward and now it won't delete it!!! Horrible hub the older ones were better than the hub 3. So, does anyone please know where I can get a new hub/how to get a new hub that does Wi-Fi 6? Please don't suggest expensive kit as I am disabled and Starmer has literally cut my finances in half! Thank you. Ruky. p.s - this is what my hub says. If you still think something is wrong, please check the following 1 Gateway IPv4 address is valid. 2 Your broadband connection is working. 3 Your broadband connection is ready. 4 The temperature of your Hub 3.0 is normal. 5 The status of telephone line 1 is not ready. 6 The status of telephone line 2 is not ready. 7 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 8 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 9 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 10 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 11 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 12 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 13 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 14 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 15 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 16 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 17 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 18 The device [REMOVED]has low signal strength, please move it closer to Hub 3.0. 19 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 20 The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. 21 Please place your WiFi device near the Hub 3.0.Solved91Views0likes9CommentsHub 3 and Smart Home devices
To resolve issues with the strength of the signal in my flat, I purchased a TP-Link extender, and everything was fine, as I set its own SSID for smart home devices, primarily the weather station, as the core of my system. Issues started when I got 256 Kbps on a LAN cable to my PC instead of the 133 Mbps I was paying for. The factory restart of the Hub did not help at all, and the technician from VM had to arrive. He asked me to disconnect the TP-Link device, and we saw the speed getting where it should be. I was given two Wi-Fi pods to ensure full speed everywhere. A new set of problems started. My weather station supports only a 2.4 GHz connection. I went to the Hub's settings, changed the SSID for the 2.4 band differently, and connected the station and other smart devices. The VM Connect app on my phone demanded merging bands back, which disconnected my devices. I set only 2.4 from the Hub, but my phone will not connect. The idea was to reconnect devices, allow 5 GHz back and have a happy life. How to sort this out - to have full speed everywhere and only a single SSID for both bands? TIA386Views0likes22CommentsHub 3 Replacement
I have the dreaded continous red light on my Hub 3 and was told a replacement was ordered on Sunday. I received a text to say it would be delivered yesterday (Tuesday), but I haven't received it, nor had any correspondence from Yodel. There is nothing in my 'open orders'. Please can someone help? Thanks!Solved60Views0likes3CommentsCCTV suddenly being blocked
My CCTV has run via the Hub 3 on 192.168.0.20 for many years, all of a sudden I can no longer access it locally from by browser whilst connected to my wifi. The app still works on wifi but it no longer lets me connect to the CCTV over mobile data anymore either - it used to previously so guessing something has stopped it in the settings. I remember the CCTV guy saying it was using port forwarding or something. Is there some setting that could be blocking it?229Views0likes17CommentsHub 3 red light
My hub 3 is showing a red power light instead of the white power light for 2 weeks now. It is solid red, but the hub is not overheating. I've tried all suggestions to resolve the issue and none have helped. My virgin media account doesn't mention any issues with my broadband. Could someone assist me on the next steps please?35Views0likes1Comment