My CCTV has run via the Hub 3 on 192.168.0.20 for many years, all of a sudden I can no longer access it locally from by browser whilst connected to my wifi. The app still works on wifi but it no longer lets me connect to the CCTV over mobile data anymore either - it used to previously so guessing something has stopped it in the settings.
I remember the CCTV guy saying it was using port forwarding or something. Is there some setting that could be blocking it?
1) Look in the Hub menu >>> Conencted devices, has the IP address of the CCTV camera changed or vanished off the list ?
2) Has the CCTV Camera failed ?
3) If the CCTV was expected to be on 192.168.0.1.20 was there an IP Reservation to ensure that happened & if YES, does that IP Reservation still exist.
4) It is unusual on domestic CCTV to need Port Forwarding, however if such rules were created,
i.e. it is not just a misty memory, are the port forwarding rules still present on the VM Hub ?
Thanks I have had a look and somewhat found what has changed. I used to previously access the CCTV from my network on 192.168.0.20 however on the connected devices on the router that appears to have changed to 192.168.0.17, so I can view the CCTV again when connected to wifi both from a browser and mobile app.
However if i drop to 5G (mobile data) on my app, it no longer allows a connection through to my router and to my CCTV. This used to work previously on mine and my partners phones but no longer does over mobile data.
I have tried restarting the CCTV box, the VM Hub 3 and our phones, all to no avail. Including a reinstall of the app. It recognises the cameras on wifi, just not on data anymore. The cameras have not failed themselves.
I can see the CCTV box is connected on the connected devices too on the router. uPNP is enabled. In terms of IP reservations, I cannot see any restrictions on the firewall as such, not sure where to look for reservations?
Port forwarding is also on these ports for that IP, which it has added by itself. I believe this is so that the CCTV box can talk to the external world via my router so that I should be able to access it via mobile data. The ports are a bit randomly added below but the main ones to my CCTV look covered.
looks odd that a CCTV needs so many ports...its best to disable UPnP and do it yourself.
your WAN IP might have changed to connect to the CCTV by mobile data.
Forum TeamHey ds474, thank you for reaching out and we are sorry to hear you are having some CCTV issues.
Did the above advice help at all?
Given the lack of feedback, perhaps the problem does not exist at all !
Apoligises for the slow reply I was away - will test it out asap
Unfortunately no, I have tried some good suggestions posted including:
Whilst the ports are enabled that the CCTV exposes, connecting to it over 5g/data (e.g when im not at home) still no longer works, however it only works when I'm connected to the Wifi.
Has your external IP address changed? Although VM IP addresses are sticky they can change.
Our CCTV has the option of using services like DynDNS to handle this, but I'm a miser and won't pay so we access ours via IP address.
When our hub 3 was swapped for a hub 5 I had to update the IP address in the CCTV app as our external IP address had changed (after I'd forwarded the couple of ports needed to the new hub).
"I can no longer access it locally" port forwarding has nothing to do with local LAN access, only from tha WAN. Have you tried to restart the VM hub?
I'm all out of ideas on this one, the app also connects to port 30001, I've changed the port on the uPNP / port forwarding settings on the router to 30001, I can only connect via the Wifi and no longer through 5g
Forum TeamHi ds474,
Thanks for coming back to us on this one. As you've mentioned it's working through WiFi and not 5G, I would advise contacting your mobile provider.
As agents, we're not able to support with port forwarding. The Community members may have some further ideas too.
Many thanks,
