My hub 3 is showing a red power light instead of the white power light for 2 weeks now. It is solid red, but the hub is not overheating. I've tried all suggestions to resolve the issue and none have helped. My virgin media account doesn't mention any issues with my broadband. Could someone assist me on the next steps please?
Forum TeamHi moynihanbrid 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with the red light on your Hub. This can mean one of 2 things, either the LED light has broken and will only show red but the services are fine, or the red light can denote overheating. Even if you are not experiencing overheating for health and safety reason the hub must be removed. To do this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
