Endless back and forth with missed appointments over what is likely a straightforward cable pull
I ordered VM hybrid fibre to arrive the day after moving into a new address (a week ago yesterday). It's my understanding that when VM think the property is already set up with their sockets, they simply send a quickstart box - which they did. Box arrives, and doesn't fit any of the sockets. So I get an engineer visit the next day to install the box. He immediately notices that there's no external socket for VM (the brown boxes). However, there is a blue/green tube protruding from the ground just away from the wall and there's even a little square entry point on the wall. He says it looks as if the cable itself has already been laid/out in a trench and all that's required now is for an engineer to pull the cable from the Toby box to the property, drill a hole and then himself or another engineer can visit again to get me connected. He texts me to let me know that he has spoken to the cable pull guys and that the earliest this can be booked is two weeks from then. However, he then messages me later in the day and says that the cable pull team may be able to come the next day. No one shows up, so I call VM again the next day and they tell me that engineers are in my area and will eventually get around to property (with no indication for when this will be). The next morning a get a wayleave email saying I need to get permission from all of my neighbours before any works can commence, which is baffling for a couple of reasons: 1.) The trench for the cable appears to have already been dug and there's already the tube to accept it. So that would suggest no invasive work is necessary. 2.) My property is a detached house that leads directly onto to the street, therefore even if there were work that needed doing, it wouldn't encroach on any of my neighbours. So I call VM again and try to explain this. They organise a "site survey" for someone to come, look at the front of the house and then tell me the work that actually needs to be done (which I already know is just pulling the cable). I've been sat at home all day waiting for this person, with no updates or timeline of any kind. There's still a chance they show up (as the customer service person assured me it's booked in and the time window is from 8am to 7pm). I am highly doubtful anyone is showing up now so I've just wasted my entire day waiting. At this point I'm strongly considering just cancelling my service before it even starts. I literally have photos of the tubing and was told by the other engineer what likely needs to happen but I have no one I can actually show them to to straighten this out.
O2 price rise
Hi, I am a Volt customer. Have had the email from O2 about their price rise from April next year. Will go from an extra £1.80 to £2.50 a month. If I leave O2 what are the implications for the Virgin side of it? I have heard you keep the boosted broadband (but no idea how long for) but have also heard that although that might be the case the cost of the broadband might go up to account for leaving O2. In which case it might be down to whether the O2 rise is less than the potential Virgin broadband rise!Unacceptable amount of disconnecting and bad connection
For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know how to work his own pad and another coming this Saturday, each time they say they can't find a fault in the house or the street and it's definitely not my PC, as it happens on every device. I work from home, so I need it fixed or it may be time to switch ISP.HUB 4 loosing Internet connection
Since today having issues with HUB 4 : I use it in modem mode (been like that for over a year, never had issues). This morning noticed not any device could access internet . Rebooting the HUB sorted the issue for a couple of hours then issue appeared again. So every couple of of hours the HUB needs rebooting. I tried to log into the HUB (wired) i spotted a strange ip assigned to my device in 169.254.xx.xx, and i could get to the admin page via HTTP. after reboot it went back to 192.168.100 and could log in. The hub keep its green light all the time, like there were no issues. What the hell is going on, why the hub is doing that?Flashing green light on Hub3
We've had a area wide power-cut and my broadband hasn't come back up since the power was restored. My Hub3 has a green flashing light and the WiFi light is solid green. I've tried the standard power off/check connections etc, but the router returns to the same state. Any advice or support would be appreciated, thanks.New customer - acc not linking to VM app
I placed an order for TV and broadband on 29/10/25. Unfortunately VM didn’t add a phone line therefore this required me having to cancel and redoing the whole order! The issue is that my account isn’t showing my correct order. It’s displaying the first order, which has already been cancelled. I’ve spoken to customer services but they don’t seem to know what to do? Can someone please help me? I’m losing hope. Why is everything so complicated? At this point, I’m considering cancelling everything and sticking with my current provider. I’ve been on the phone nonstop for the last three days!cable too short
Hi I've just received my home start broadband set up kit, it's with a HUB 3.0 the 3Meter coax cable is too short, I need a 5m cable to reach properly (I have an 8ft arched window between the cable socket outlet and the mains plug over the other side where the hub will be connected and stand) I can connect the 3M cable but its hanging in mid-air in the middle of the window. Placing HUB on floor on carpet is not safe and gets in the way of curtains etc Can you send out a 5m cable please? I'll happily send the £M one back. Thank youTidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UK
