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Ryan22's avatar
Ryan22
Just joined
2 hours ago

Intermittent connection

I’ve been having this issue for months where my connection is perfect for maybe a few days to sometimes over a week, then it will just completely disconnect for hours, for days if not weeks. 

I’ve had an engineer come round, they replaced my hub with a hub 5 (originally a hub 3) which seemed great at the time but the issue just never fully went away. Done all i can to attempt to fix it, but realistically there’s not a lot i can do.

this is todays connection: https://www.thinkbroadband.com/broadband/monitoring/quality/share/42b53d2b86f43b5e4cb51298e5366c734a636424

The above images are some of the worst days ive had but there have been only maybe 5/6 days like this so far (a majority of the time its just 20 minutes then its back for maybe 15)

1 Reply

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Bit of a pain for VM to track down if its not continuous.

    Try not to reboot the hub post up what T# times outs your getting from the hub if the count goes up over time.

    Might be someone in your area has a wrong cable and causing problem and might be only turning on the hub when they feel like it.