Intermittent connection

Bit of a pain for VM to track down if its not continuous.

Try not to reboot the hub post up what T# times outs your getting from the hub if the count goes up over time.

Might be someone in your area has a wrong cable and causing problem and might be only turning on the hub when they feel like it.  

I only get t3 timeouts. Not sure what you mean by someone might have the wrong cable. 

pretty sure its only me in my street that gets the frequent drop outs too. My uncle only lives a few houses down and is on the same plan with no issues. 

Hey Ryan22, thank you for reaching out with all this information, we are sorry to hear about your connection issues.

We will send you a DM to look into

We’re really sorry for all the ongoing issues you’ve had with your connection Ryan22. We understand how frustrating it is when things work perfectly for a few days and then suddenly drop out for hours, days, or even longer. That’s definitely not the experience we want for you.

It’s good to hear that you’ve already had an engineer visit and received a replacement Hub, but we’re sorry to see the problem hasn’t been fully resolved. To help us pinpoint what’s causing the intermittent drop‑outs, could you please try running through the troubleshooting steps on the link below?

🔗 https://virg.in/wifinotworking

This will help check for any issues from your side.
We’d also recommend checking this link to see if there are any known faults or outages in your area that could be contributing to the problem:

🔗 https://virg.in/servicechecker

Once you’ve tried these steps, just let us know what you find — we’ll be here to take the next steps and work on getting this sorted for you😀

I’m with my uncle at the moment and he did tell me that his line had to be replaced as he an issue with T3 timeouts too. (so a miscommunication on my part) 

My line has been down longer than his, potentially that’s the issue? I kind of figured that would be the case but i don’t want to immediately jump on anything that might not be an issue.

Following up on my last post, I was told the 5ghz channel 124 is a non functioning channel but when I have channel optimisation on it seems to prefer that channel over others. 

I tried booking an engineer but the service status page just tells me wait 24 hours because the issue is normally fixed in that time (it has done that for the last 72 hours)

I also can’t just leave it on any other channel because my connection still drops off completely.