Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Screen blinks black

Does anyone know  why when I am watching a programme or Netflix  on the V360 the screen goes black for a second then comes on again, it’s has become a regular occurrence. I read about frame rate here:

Tv won’t turn on

My virgin remote will turn on and off the 360 box, but not the tv, so am having to use tv remote. Once it’s on, i can navigate around box & adjust volume on tv.  Help! 

Rona286 by Joining in
  • 11 replies
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Cannot record Virgin TV1 offline

My older box upstairs (360) is not often used as much as downstairs newer box (mini360 I think) so I often switch it off for periods (electric bills doubled trying to reduce usage etc) but every time I want to record downstairs the box tells me the u...

TV 360 DNS Priority

Have an interesting issue with my TV 360 boxes. I've got my own router and so have the VM Hub in modem mode. DHCP on my router is configured with my PiHole ad blocker as DNS 1, and a regular DNS server as a backup on DNS 2.Every device in the house r...

weggh by Joining in
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CS6002 error

“Can’t find Hard Drive”… have reset box and router both several times to no avail. Can’t be doing with spending hours on hold over the phone. Can I get the problematic box replaced or is there any easy fix pls?

te95 by Joining in
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New Mini 360 Box power cable not working

The power cable that goes into the back of the mini box that I have just received has no pin in it, so will not power the box, how do I contact someone to get a new one sent out. Tried the phone earlier & got the complete run around. So just been upg...


Might be relevant to other boards as well I guess, If we subscribe to a package that includes TNT Sports do we get access or discounts to Discovery+ seeing as they are the same company?? 

360 box issue

360 box hasn’t worked for 3 days. The tv gets stuck on the red virgin media logo with a black screen behind. If it does EVENRUALLY move on it moves onto a black screen. after speaking to someone yesterday and being told the earliest an engineer could...

Re: Need a replacement TV360 remote control

Hi,I'm also having a problem trying to order a replacement 360 remote.I've followed all the instructions via /help/virgin-tv-lost-or-damaged-tv-remote/tv-360 to no avail. The last page just asks me to call VM.I've tried ordering a replacement via htt...

newapollo by Very Insightful Person
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