Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 26 replies
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Upstairs box not linked to new wifi pod

Hello. We had to have a new wifi pod downstairs. We had to disconnect all over boosters. The pos is great but our upstairs tivo box is now showing 'no connection' - ethernet cable not connected. The cable was plugged into the booster... what do we do...

Bobbins5 by Joining in
  • 7 replies
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Resolved! CS6002 fault on tv cant record or pause

Been with virgin media for years and randomly about 2 weeks ago got a message on the TV saying can't find hard drive and haven't been able to record or watch recorded programmes finding it hard gettin through to virgin to speak to someone about this ...

CMCKENZ by Joining in
  • 6 replies
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Virgin 360

Can anyone help…I have started the upgrade on V6 box and after 70 minutes it has still not updated, is this normal?

NannyLou by Joining in
  • 1 replies
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Samsung tv, won’t load

We have a Samsung tv, we are on our 3rd box which is the newest one. When we go to switch on our tv, it’s like the box loads up but when you look at the screen it’s either blank or the program comes on it differed each time and then whatever one it i...

glm17 by Joining in
  • 11 replies
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Virgin box offline

Same issue says virgin box offline when I want to record from mobile app and box is not offline had this issue before

Fantazein by On our wavelength
  • 5 replies
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Re: TiVo 6 to TV360 downgrade

We were also told the TV360 was the latest TiVo but it just freezes up daily, the sound turns off randomly, it fails to record regularily and it has not (working) search functionality. 

H4nny by On our wavelength
  • 24 replies
  • 1 kudos

Error cs6031

Hi everyone. had an engineer replace our master box this morning. Now our mini box in the bedroom won’t let me record programs from it I have to do it from the master box of I want to record stuff is there a way I can resolve this. I can playback rec...

Lost Apps

Having just upgraded to 360 I have lost most of my apps I:E Pluto and others I used to have 80 plus now only 20 can I get these back or will i have to abandon 360 

Croft by Joining in
  • 2 replies
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