Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 26 replies
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Resolved! Red button wrong commentary

Hi.The last 2 matches I tried watching on red button (both qpr) have had the wrong commentary. Ot seems to be the commentary for the match at the top of the list and seems to apply to all red button matches.It is bad enough that the picture quality i...

GlenC76 by Joining in
  • 3 replies
  • 2 kudos


I have tried to connect my Panasonic to my virgin box, the only issue is the volume keys aren’t connecting and having to turn the volume up and down on the tv it’s self, I have tried the help page and online but it don’t seem to work.

Teganp by Joining in
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Resolved! error code CS2217

I have the same problem as many 360 customers, getting error code CS2217 when trying to replay various recorded programmes. Call centre couldn’t resolve it so referred it to the technical Team’ who will sort it out in 3 to 5 days - not holding my bre...

devonman by On our wavelength
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Resolved! Virgin TV 360 furture series links

Hey, does anybody know if there is a way to set up furture series links on the v360 for programs that are not currently airing.... otherwise I'm going to have to keep checking the TV guide for when a new series starts of the programs I like cheers.

Nicl87 by Joining in
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Resolved! New to 360 and Can't get working getting no help

Fitted new hub 4 but can't get connection to v6 box so can't upgrade to 360 using the new remote. Get error code m63. Been 5 days now and virgin can't fix it so we have no on demand or recording or live pause or streaming. So frustrating. Any ideas w...

Keef19 by Tuning in
  • 26 replies
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Upgraded my V6 to 360 today and received a mini box and 2 remote controls. Have to say I'm delighted with it. Far better picture than i was getting with the V6 and the guide is so much better. Still working a few things out. Lost my recordings which ...

Error code

Hi I am trying to book the AJ vs Usyk fight but every time I do it comes up with the error code CS4200 this happened on the fury vs whyte fight aswel and still have not been able to resolve the issue please could somebody help as we don’t want to mis...

Resolved! TV360 Upgrade failed error MA1/4/40

Hi, I have an engineer coming out next Weds but I'm hoping the issue can be resolved here? I have two V6 boxes, one upgraded itself successfully on Tuesday as it was left on overnight having received the new remotes in the post. The other main box ju...

Red button commentary

Watching Rotherham v Millwall on Red button,  commentary is Stoke match??? 2nd time I've had different commentary to the match I'm watching??

Virgin TV 360 no coax cable

I've just moved home and setup virgin TV but they didn't send a coax cable for virgin 360 TV box and I only have 1 for broadband