Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Resolved! Remote won’t pair to 360 mini

Hi, I’ve recently had my 360 remote unpair to my 360 mini box and I am unable to pair it back up. I’ve changed batteries, reset to controller, changed my standby mode, reset the box (using the TV GO app remote). Yet my remote still won’t pair to th...

Resolved! Planned recordings not showing on TV 360

Hi, I recently upgraded from Tivo/V6 to TV 360.I quite like the layout and there's some good features ... BUT ... recording TVs shows is not the easiest. I recorded the F1 highlights on Channel 4 last weekend and set it up as a series link ... it wor...

Recordings not deleting

HeyI’m having problems with my box not deleting recordings that I have asked it totried resetting the box (power off fully and back on) no differencetried deleting via app, no differenceany advice?

Resolved! Puzzled by lack of lights V6/360

I've just upgraded my V6 box to 360 and everything seems to be working properly.However, the lights have gone! I can switch it off, it goes off but no red light. Switch on, it comes on but no lights.Any thoughts?

Virgin 360

Hi, is it still possible to sign up to virgin 360? There is no prompt to upgrade via my tv box? Do I need to call and upgrade? TIA.

Resolved! 360 Virgin Media Recording Delete Issue

Hi, my Virgin Media 360 box it will no longer delete recorded files. When I click on the dustbin icon the message comes up saying deleting recording, but it doesn't delete the program.

Series Link disappeared

Hi. Been asked to put a post here about my problem with series links disappearing. Just come back from holiday to find some of my programmes from series links didn’t record. After looking at the planned recordings all but 5 series links have disappea...

ACCESS

Hi. We were out of contact and signed a new 18minth one on Sunday. We weren't aware that we could upgrade from V6 to 360 when we renewed. Is it still possible please? Thanks

Fast Forward - changed behaviour from TiVo

When fast forwarding on TiVo to skip ads etc it was possible at full speed to allow a little reaction time when hitting play. The device would drop back a few seconds so you could time how far past the resume point & get it right every time with a li...

Resolved! Tv 360 upgrade

Hi all,just a couple of questions, I’ve got my new remotes arriving on Wednesday but my boxes have no sign of the tv360 upgrade option as yet. Any ideas when that’ll show up ready?Also we have 2 V6 boxes will they both upgrade at the same time or do ...

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