Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 26 replies
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Amazon prime app not opening

I don't know how long this has been going on but I tried on Monday to open the Amazon Prime app. All I get is thisI haven't Phoned yet has I can get it through my TV. I have checked the service status and it shows there is a fault in my area, but doe...

chrispy1 by Dialled in
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Recorded programme Issue

Hi,Recently had an issue that when I playback certain programmes it starts at the end of the recording, I have to then press watch again numerous times before it plays normally.Hope this makes sense

Bose Soundbar 900 and 360 remote

Hi All,Was trying not to end up here for help, but unfortunately ran out of ideas. I am struggling to control my soundbar with my Virgin 360 remote. I used to have a Bose Solo 5 and it worked fine, but have upgraded to the Soundbar 900 and it's not h...

Riddy by On our wavelength
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Second 360 box off line. Cannot cancel series link

Hi.We have two 360 boxes, the one in the living room has broken and is about to be replaced, We have a series recorded on the broken box that obviously we can't watch. And I want to cancell that series link and set it up on the working box. When I tr...

Resolved! Unable to Unpair Remote from Amplifier

I had my Virgin Media services installed on Monday 6th August.My remote was paired with my TV and I wanted to also pair it with my amplifier. What I should have known, is that there is no way to switch between controlling the volume TV and amplifier....

360 Remote

Hican i possibly be sent a replacement remote for my 2nd 360 box?  

Resolved! New Virgin 360 TV box

I received my new box yesterday and straight away it wouldn't record, it said "we couldn't find hard drive" if you don't have a have a box with storage- you cant record"  I have logged this with Virgin who said there is a known problem with new 360 b...

cliveg43 by Joining in
  • 4 replies
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Cant find hard drive

Cant pause or record TV anymore. Have tried resetting multiple times but no luck. Been like this for a couple of weeks now. Anyway of sorting this without spending hours on hold?

Missed Appointment

A technician was booked for an appointment today between 4pm and 7pm. Virgin Media sent me 3 separate text messages reminding me of the appointment and then at 6.25pm I get the call to say they cannot make the appointment as the engineer would go pas...

clarkesa by Joining in
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