Virgin TV 360
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Error CS2002 - Virgin TV 360 and Stream

Hi, We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on t...

Lisa_CC by Moderator
  • 0 replies
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 26 replies
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Missing channels

Hi,We recently upgraded our package to the Ultimate Volt package which should have Sky Sports HD and Cinema channels. The second box was installed yesterday which has these channels however our original box only has the cinema channels but the Sky Sp...

Matt4321 by Tuning in
  • 5 replies
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360 remote not pairing with v6 box

HiPlease help! I got my new set up for 360 this morning gone through the instructions and my remote will not pair with my upgraded v6 box! Tried all the troubleshooting and nothing! We have a mini box too for upstairs tivo box does this have to be se...

DoubleDee by On our wavelength
  • 22 replies
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2nd v360 box turns on without remote

V6 upgraded to V360 last week. I have 2 V360 boxes. The 2nd box turns on (white light showing) without remote being pressed.A minor issue but very irritating.Any thoughts?

dlanor by Joining in
  • 4 replies
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Tv sound but no picture Virgin 360 + Samsung Frame

I had Virgin installed only 4 days ago and this is the second time this has happened. The first time was within hours of the install. Someone from Virgin was able to help and get the picture up again with a forced upgrade to the box, but yesterday it...

Moement by Tuning in
  • 7 replies
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360 pairing

I have paired my 360 remote with an LG soundboard. How can it be removed from pairing? Reason is that I only use sound bar for films   etc. Now it comes on all the time! 

Ghja by Joining in
  • 3 replies
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Ppv box office

Hi guys how do you watch PPVs on the box from the beginning it’s only letting me watch it live and not from beginning, rather annoying. Surly I can rewatch PPVs that I’ve ordered when ever I want?? Cheers

TV set up

I have set up my new TV360 but on my extra box I cannot get all the channels that I can get on the main tv box.

Jules201 by Joining in
  • 8 replies
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Disappearing Recordings TV 360

I upgraded from a TiVo to a TV 360. I recorded a number of items & set up series recordings then, out of the blue, every single recording & future recording was wiped. Instead I got a message “You have no recordings”. I have spent hours on the phone ...

360 Box Output Flickering

I have a brand new 360 box and the tv output keeps flickering. I have tried three different HDMI cables and am still getting the same issues.

lewchan by Joining in
  • 2 replies
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