Virgin TV 360
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TV Problems

I am seriously thinking of leaving Virgin when it’s time for renewal.During the day everything on the TV appears to work fine but come evening it goes absolutely haywire.I can go to my recordings and all I get is blank square boxes and then a picture...

lthoel2 by Joining in
  • 16 replies
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Black Screen No Sound

I have suffered with this for almost a year but tonight 22/7/23 went off from about 21:30, affecting ALL channels . No error messages just black screen and no soundCan view the TV360 GUI so the usual fob offs of check hdmi cables etc do not apply.App...

jka94036 by Superfast
  • 6 replies
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Virgin TV cable.

Hi, I’ve moved my lounge around and now the cable needs extending. Please advise how to make an appointment for an engineer. Thanks! 

Resolved! Cs6002 hard drive error

HiSeem to have the same as others here.  Have 2 boxes both with this error codes.  Have tried resets on the boxes but both seem to be broken.  Is it possible to get replacements here or do i need to contact customer services? 

Afcb78 by Joining in
  • 5 replies
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Incorrect Netflix account on 360 box.

Hello,I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app.  The Netflix profiles are pin locked and Netflix were able to help me work around the pin lock so I was able to log the...

Harmony remote - which ones work?

Sick of trying to manage with the phone based app so may go down the Harmony remote route. There seems to be loads of models so which ones actually work? I already have the IR links & eyes in place from my old Tivo system so guessing I don't need the...

Resolved! Cs9994 error again on 360 box

Since upgrading to a hub 5 earlier this year, this Cs error is happening on a weekly basis, sometimes it sorts itself with a reboot, most of the time it does not and inexplicably sorts itself by the next time I use the box , it's down at the moment a...

Dk77 by Joining in
  • 7 replies
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360 upgrade lost sports HD

Hiupgraded to 360 this week, and have lost sky sports HD?501 onwards used to be in HDstill have sports HD on the contract, not having any joy with the call centres!

neil501 by Joining in
  • 1 replies
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