Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Resolved! Lost picture but have sound on my 360

Hi we have had 360 for a few months no issues. Last night was working fine. today all we are getting is a blank screen with sound. did all the usual reset etc we get the welcome screen then please wait and then blank screen with vertical lines. nothi...

Resolved! 360 box deleting recordings

Hi. My new 360 box is deleting my recordings automatically and without me asking it to! I have tried to change the delete recordings when watched to off, and tried a factory reset but it doesn't seem to make any difference.Any ideas please?

Resolved! Suggestions for next software update?????

Is there anywhere to post suggestions for an improved service?? I've just upgraded to 360, and there are a few things not as good as the old Tivo system.

Remote does not operate volume on my Samsung TV

My 360 set up worked fine on my Samsung UE55TU8072UXXH TV, and the 360 remote operated volume. The batteries on the remote died, and after replacing the remote didn’t work the volume on the TV. I tried all the solutions on forums, no luck, then cal...

Losing signal

I have recently updated v6 box to 360 with new remote. An issue we seem to keep getting is losing signal for no reason, the thing we are watching will go off, tv displays no signal then after a short while(30-60 seconds maybe) then the signal resumes...

Resolved! Upgrade to TV 360 box

I wish to exchange my Tivo box for a 360 box which I understand I can do for a fee of £49-95. I was told the Chat Line was faster than phoning so I have tried this twice. The first time this afternoon I waited 105 minutes before giving up. I tried a...

Resolved! Recordings help required.

I have a weird issue that I can't resolve. My wife has created two series links and the shows record fine. When I delete the shows the box states they are deleted. 24 hours later they are back on the box. Repeat same thing happens. I delete and cance...

Virgin tv 360 - red light on 2nd box

I have two boxes and received 2 new remotes to upgrade to virgin tv 360. The first one went over automatically last week. The second box went off last night and just has a red light. Ctrird switching on and off and it comes up with the welcome mess...

360 doesn't switch welsh to english on S4C sports co.mentary.

Just started using 360 remote but lost capability to switch from welsh to English on S4C sports commentary I used to enjoy. Om screen drop down option is there but don't work.

Resolved! Tv 360 upgrade

Hi any advice about how to get the TV360 upgrade? I was told I could get it when I renewed my contract in Oct but when I rang this week to request the new remote for the V6 box they wanted to charge me an extra £20 a month and an technical fee. I t...

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