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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Resolved! Paying for 500mbps but getting 200mbps

Hi,I have been having good broadband quality from you recently so I haven't had any need to resolve any problems. Which is good.However, for some reason I ran a speed test the other day and found I was only getting speeds of 200Mbps. I have been upgr...

Danosaur by On our wavelength
  • 20 replies
  • 0 kudos

total loss of broadband AGAIN , and AGAIN 4th month now

Hi all again.what is up with virgin media in croydon area, my broadband has been terrible for the whole of 2023 so far , with lots of dropouts , stalling conection, etc etc. here is my latest BQM . i canot see how this will ever be fixed !!

Screenshot 2023-04-04 at 17-04-37 Share Broadband Quality Monitor thinkbroadband.png

Routing issues - several websites inaccessible

This started happening in the early hours of this morning. I got kicked from a game of Overwatch and couldn't get back in, while my friend in the US was having no issues. I then noticed that various different websites were inaccessible, for example, ...

Sigma by Fibre optic
  • 2 replies
  • 0 kudos

Speed much lower than it should be

Had VM in for a week and my download speed should be 500mbs.On 1st few days no bother, however now it’s sitting at no more than 145mbs, when rebooting it speeds up but then reverts to slower speed.also as a mobile O2 customer should I not be upgraded...

faults in the area, lots of red on bqm

hi My bqm meter has been showing red since yesterday and i have not rebooted the router or no drop outs. I have a lot of t3 timeouts and have called the fault line to be told that there are no reported faults in the area. can someone have a look at t...

Wifi not at the advertised speed

So I’ve just received my new 1gb router and although the speeds are consistent, they are staying around 500mb. I did receive a text saying “We're sorry. Due to technical difficulties, we haven't been able to activate the new kit. Please give us a cal...

Kidney1 by Tuning in
  • 13 replies
  • 0 kudos

help please, 1GB broadband very slow

i had 1gb fibre installed a few weeks ago. utter rubbish, its no faster than it was before,  its actually slower.the first hub5 they sent me out had a fault on it, virgin was unable to see the speeds i was getting at the router, so they sent me out a...

Constant dropouts on 630mbps package

Hi, My internet has been nothing but shocking today. Fortunately, I'm not working, unfortunately, rubbish internet ruins a day off. My speeds show as fine when using fast.com (unbiased, Netflix doesn't care whether you're Virgin, Sky, BT or whoever) ...

Sam Knows Package Query

Hi, just a small query. While using the Sam Knows speed test I noticed there is reference to Service Provider and Package. For Virgin Media the package I have refers to 500x35. What does this mean? I for instance am on the 1gig package for VM but jus...

mkapelko by Joining in
  • 2 replies
  • 0 kudos

Awaiting Speed Increase Following Contract Change

I signed up to a new contract last week which included a speed upgrade from 50Mbps to the heady heights of 125Mbps.So far this hasn't been implemented.  Logging into My Virgin Media shows me as still on 50Mbps and that's what the modem config shows t...

Screenshot 2023-03-27 22.29.20.png
goodbodyj by On our wavelength
  • 5 replies
  • 0 kudos