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Slow Upload speed

Been having very slow upload speeds, around 1mpbs or below for the past couple of weeks.service status shows no issues in my area, engineers called twice changed boc to Hub 5 but no difference whatsoever.Can you please help with further information o...

Mgo58 by Joining in
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Not Happy in the least!

Off went the internet... no connection three day's, back it came and three hours later OFF it went again  for another two day's, In went an Hub five, this takes ages to load a page, loads OK going to it 2nd time around - turn off reboot and endure an...

pentode by On our wavelength
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Fast but buffering

Hi we've just recently joined virgin and are already wanting to leave ,with bt for years and it may have been slower and slightly more expensive than virgin ,but it worked,now we have really fast speeds but my watches most of her shows upstairs and s...

Slow Speeds Since Upgrade To Hub 5

Received a hub 5 as my 4 was seemingly faulty but have been suffering slow speeds since, Numerous calls have not resolved the issue any ideas please, On the 1G package.

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AlanFife by On our wavelength
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BQM Madness

Was having packet loss and intermittent connection issues over the past couple of months. A technician came out and swapped my hub 4 for a 5 and everything has been fine.Since Saturday night though my BQMs have looked like this madness and I'm notici...

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Anyone else had the 1gig Upload Speed boost yet?

Saw a few posts on here and the VM Community page saying they were receiving boosted upload speeds on 1gig, later confirmed by Community Staff that they are implementing upload speed boosts but have no set plan in place for it. So I'm just wondering ...

Resolved! VPN

Hi Everyone.I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. I just installed my Surfshark VPN on my Chromecast and run a speed rest which shows I'm only getting 48MBPS on 5ghz WiFi...

10% Packet Loss - Mon to Fri from 8am to 5pm

I have been having issues with Quality of Service via VM for many months. I have had VM services in this property since 1999. I also have Sky BB via ADSL, as a fallback service.Using the Broadband Quality Monitor, I can now see why I am getting slow ...

PacketLoss-June9th.JPG PacketLoss-Weekend.JPG
ukcobra by Tuning in
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Resolved! M250 Volt upgrade not giving full speed on 2.4GHz

Dear Sir/Madam,I was recently upgraded to the M250 Volt package as part of an O2 deal, after wanting to switch my mobile phone provider to Virgin. I was told that the speed upgrade would automatically happen on the day and that all I had to do was tu...

Resolved! Upgraded speed not applied

Good morning!On Saturday, I upgraded from the M350 package to the M500 package at a cost of £5/month.I received confirmation that this is active, however I have not been upgraded.I have rebooted the modem, however I can see the line is still limited ...

Jordan1996 by On our wavelength
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