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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 18781 Views
  • 15 replies
  • 33 kudos

Resolved! AL10 Slow Broadband

Hi,Done the usual reboot, check tight cables etc. But still getting 20-30MB down with high latency.Do my signal details look off:Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID12270000004.540256 qam122139000000640256 qam13147000000...

Terrible upload speeds

I have terrible upload speeds. So bad the virgin media app will not work. Cannot get any assistance from Virgin media online.  

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Severe Reoccurring Packet Loss

Since the first day that we got virgin media the connection has been great one minute and literally unusable the next. For hours and days at a time the packet loss can be between 30% to 80% and then go back to working MOSTLY fine.I have phoned up so ...

No internet after planned works.

Hi. We had planned works in our area yesterday. The internet went down and has not been back up since.  My router is showing a solid white light and I'm unable to reset it using the reset button. The light stays a solid white colour even after holdin...

kas206 by Joining in
  • 266 Views
  • 5 replies
  • 0 kudos

Gig1 upload speed is near zero.

These are the speeds I’ve had for the last week on Gig1.   Near zero upload is making the connection unusable.  This happened for a few days in October and for the last week.  Stratford-upon-Avon.

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GaryW365 by Tuning in
  • 323 Views
  • 4 replies
  • 0 kudos

Upgraded from M350 to 1GB, Constant issues with speed drops

Hi All. Made the upgrade to 1GB from M350 17/18th August and had it installed on Sat 20th. The first couple days was absolutely brilliant. I was getting the speeds advertised and i'm still getting them. The problem i'm having is that it keeps droppin...

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Intermittent upload speeds for the past week

I've been having intermittent upload speed issues for the past week (BR1 5AH) where the upload will drop to <1Mbps at several points throughout the day which is causing disconnects from remote desktop.If I do a line test it reports that there are iss...

Slow intermittent broadband

HiMy broadband speed keeps dropping to as low as 5mb, rarely do we get anywhere near the 200mb as per contract/as advertised.Completed all the checks etc. Still no different.Thanks

Sat49er by Joining in
  • 246 Views
  • 4 replies
  • 0 kudos

Awful Ping and upload speeds

Hi, for the past week I've had awful ping (spikes at 4000ms at times) so my son is unable to game.It seems to be impacting upload speeds as well, as I can stream ok (most of the time) but uploads are very slow. All devices are affected and I've reboo...