We like it fast
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

BQM Madness

Was having packet loss and intermittent connection issues over the past couple of months. A technician came out and swapped my hub 4 for a 5 and everything has been fine.Since Saturday night though my BQMs have looked like this madness and I'm notici...


Anyone else had the 1gig Upload Speed boost yet?

Saw a few posts on here and the VM Community page saying they were receiving boosted upload speeds on 1gig, later confirmed by Community Staff that they are implementing upload speed boosts but have no set plan in place for it. So I'm just wondering ...

Resolved! VPN

Hi Everyone.I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. I just installed my Surfshark VPN on my Chromecast and run a speed rest which shows I'm only getting 48MBPS on 5ghz WiFi...

10% Packet Loss - Mon to Fri from 8am to 5pm

I have been having issues with Quality of Service via VM for many months. I have had VM services in this property since 1999. I also have Sky BB via ADSL, as a fallback service.Using the Broadband Quality Monitor, I can now see why I am getting slow ...

PacketLoss-June9th.JPG PacketLoss-Weekend.JPG
ukcobra by Tuning in
  • 2 replies
  • 0 kudos

Resolved! M250 Volt upgrade not giving full speed on 2.4GHz

Dear Sir/Madam,I was recently upgraded to the M250 Volt package as part of an O2 deal, after wanting to switch my mobile phone provider to Virgin. I was told that the speed upgrade would automatically happen on the day and that all I had to do was tu...

Resolved! Upgraded speed not applied

Good morning!On Saturday, I upgraded from the M350 package to the M500 package at a cost of £5/month.I received confirmation that this is active, however I have not been upgraded.I have rebooted the modem, however I can see the line is still limited ...

Jordan1996 by On our wavelength
  • 13 replies
  • 0 kudos

Missing Upstream Upgrade on 1 Gig Connection

I have had the email telling me to reboot to get my upstream speed upgrade, but it's not happening. My account shows 104 kbps, but when I log in to my SuperHub 5 the profile hasn't updated. Can someone in networks take a look and remotely update the ...

Screenshot 2023-06-15 at 14.36 copy.jpg Screenshot 2023-06-15 at 14.36.35.png Screenshot 2023-06-15 at 14.36.07.png Screenshot 2023-06-15 at 14.34.34.png
pjayuk by Dialled in
  • 12 replies
  • 0 kudos

Slow upload speed Hub 4 1Gig

I have a hub 4 with 1GiG.My hub is in modem mode and I am using an ASUS TUF Gaming AX5400 (TUF-AX5400) router.My speeds are as follows. Download is 420mbps and uploads are 88mbps. This is measured using fast . comI have rebooted the HUB 4 numerous ti...

spk by Joining in
  • 5 replies
  • 0 kudos

1gb back to 38mb download AGAIN!

So I was only getting up to 38 download speeds on a 1gb subscription, turns out after service visit I needed a new hub, was left with terrific speed up to 1433. Now, after only a few weeks it's back to 38 download speeds. I can't stream or playback m...