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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Resolved! Slow speeds 1Gig

Hi EveryoneLooking for some help. I've been trying to set up deco px50 and discovered whilst in modem mode with my hub 4 that I was getting below 50Mbps.Resetting the hub was problematic and it took 3 attempts to get back to router mode. Speed tests ...

CaptainW by On our wavelength
  • 8 replies
  • 0 kudos

Upload speed is near zero

Hi there,Last few days I had an issue with my upload speed. But all is fine with download one (it's 385Mbps). Hance, sometime wifi is not usable at all. Could you help and check your broadband's upload speed in my area? Here is my hub speed test in m...

VladD by Joining in
  • 2 replies
  • 0 kudos

Declining Speeds

I have been experiencing declining speeds from my Hub 4 router in recent weeks. When switched on in the morning I get good speeds (both up and down - Gig 1 plan). However, as the day progresses the speeds drop off dramatically (down to as low as 5Mbp...

Terrible upload speed for the last month

Since some work in my area, my upload speeds have dropped to almost nothing. Some days it'll go as high as 10 mbps, but most of the time it hangs around 2-3 mbps. Download has been completely fine.I'm on M350, so I should be getting ~36 mbps up.  Her...

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New 1gb install

Recently just upgraded from the 500mbps  package to 1gig new hub 5.PC down speed 750mbps well short of max.upload speed reaches max ok.Laptop wi-fi mid 500mbps down up 104 mbps.Have checked all settings and connections and using quality ethernet cabl...

barrym by On our wavelength
  • 16 replies
  • 0 kudos

Zero - 1mb Upload speed

This is the 3rd time in 6 weeks that I have had an issue with upload speed between zero-1mb, the other 2 occasions were quickly fixed by Virgin but not this time , on Tuesday i spoke to customer support who told me to pinhole reset as they had sent a...

capt123 by Joining in
  • 1 replies
  • 0 kudos

Slow upload speed and Packet loss

Hello,For the past 2 weeks I've been having slow upload speed and packet loss.Ever since it started being really windy its been poor speeds and not able to do a lot, even browsing the internet is bad.


Upload speeds still not upgraded from 36Mbps to 52Mbps

I received the email from Virgin Media on 1st June about the upload speeds on my package (M500) being updated from 36Mbps to 52Mbps. I've rebooted my superhub at least 5 times since then but I'm still not receiving the enhanced upload speeds, as conf...

stukey by Dialled in
  • 11 replies
  • 0 kudos

Virgin Broadband Slowing Down In the Evening Time

It's frustrating that every day in the afternoon and in the evening time speed slows down to like 30Mbps or so. It's intermittent. Not sure how many people share the same broadband line. Another weird issue is that it happens around exactly same time...

Upgraded from m500 to gig1

I’ve upgraded from the m500 to gig1 over the phone, I’ve been emailed my new contracts and got told the speed goes up pretty much straight away and hours later it’s not? Anyone with any experience of this?

ck76 by Joining in
  • 14 replies
  • 0 kudos