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Having intermittent connectivity issues with broadband

I’m new to VM and have M250 broadband. This is 2nd week. However everyone in the family experiencing intermittent connectivity issues like internet not working, page not loading, YouTube videos stops playing. And this is frequent during the day. Call...

Dhanpal by Joining in
  • 288 Views
  • 3 replies
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Hello can I ask as disabled

Last night the broadband totally stopped for some reason until I put apps on 360 box my mobil wouldn't work either on wi-fi so I unplugged all stuff waited ten mins then it took about ten minutes it seamed to come on. So I done a speed test and it sa...

Jonc11 by Joining in
  • 241 Views
  • 2 replies
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Resolved! Help me fix my broadband

My broadband is rubbish. It downloads really fast but the connection is really poor for any normal usage. Streaming is patchy, music streaming stops frequently, internet radio cuts out every few minutes. I have a BQM running from thinkbroadband and i...

Just Upgrade to M500 via Moving Phone to O2. Got VM

Just Upgrade to M500 via Moving Phone to O2. Got VM email saying Enjoy your M500 bb.I got the new modem this afternoon, set it up and ran a few speed tests. I have always use Speedtest.net and usually very accurate with my 200/250mb bb with speed of ...

Resolved! Speed and Modem

Hey VM team,Please can someone send some more juice down my line? I've never ever acheived over a 1000mb, my average is 940mb, this is when hard wired in Also am I eligible for the latest modem pretty pleaseLove to all 

Telbert by On our wavelength
  • 574 Views
  • 6 replies
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Why switch me from 360/30 meg to 30/3???

I had 30/3 meg for over 10 years, they said my area wasn't upgradable. Then all of a sudden i was getting 360/30 meg for over 6 months. Now for some reason its gone back to 30/3 meg.I try go to their website and says and the lowest i can select is 50...

Dubman86 by Joining in
  • 493 Views
  • 7 replies
  • 0 kudos

Broadband slower since landline switched over to same cable

Hi got our phone line switched over to the broadband cable last week. Phone works fine + got an emergency phone fitted for my elderly I’ll father too. Since this was swapped over our broadband speed has dropped from Just under 300mb to well under 100...

Gigabit speed expectations and apparent slow performance

I've recently upgraded from a 350mbit connection to gigabit and i'm seeing what I consider poor performance but i'm not sure if my expectations are reasonable or not.I've just switched my router back into router mode to conduct some tests.  My laptop...

Restart router (HUB 3) for increased connection speeds

I currently have M500 fibre broadband and have to restart my router (HUB 3) daily to receive an average download of 300Mbps wired connection with no other devices attached ,otherwise the average is throttled down to 60 Mbps is there away to stop me f...

Dbear1 by Joining in
  • 177 Views
  • 1 replies
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Speed slow, especially since upgrade from 250 to 350

Hi,My broadband speed is averaging around 150-180Mbps since I've been upgraded from 250 to 350Mbps. upload is also around 10-20Mbps (I always test wired and always test with speedtest.net). My son also has random huge lag when gaming. Router is in Mo...

dave2318 by On our wavelength
  • 346 Views
  • 5 replies
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