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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Extremely SLOW upload speeds on gig1 package - 0.5mbps

I’ve recently moved house and the have virgin 1gb internet package. I’ve been testing the speeds daily while plugged in directly into the router via Ethernet and download speeds are only 600-800mbps which is way below the speeds I should be getting.U...

Connection keeps dropping after major outage

18th - 21st i was without internet as there was a major outage in the area.Since it has come back i keep getting loss of internet every 30mins/hour and when i check the router info there are alot of errors. I will post the pages of info for reference...

Constant high latency and packet loss

Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. The speed tests are all good, tested with multiple tools and speed is as expected 350/35.My BQM monitor though indicates a constant latency issue...

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kpanchev by Up to speed
  • 9 replies
  • 0 kudos

Resolved! only 70Mbps on cat 6 ethernet

Hi all,The above is cat 6 ethernet into the PC.The below is over WIFI to the PC.Can anyone help with what I can try to get closer to router speed with ethernet? TIA.Ian

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ian2726 by Joining in
  • 3 replies
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Poor fibre speeds since installation

Had the service two months now, constantly drops to 5mbs or lower across all devices (laptops, pcs, tablets, phones, TVs etc). Really poor so far, constantly dropping during teams meetings and Netflix struggles to run above 360 and is always bufferin...

Upgrade your speed apparently does nothing

There is an offer on the web portal to upgrade to 1GB (from 500mb) for an extra £7 a month.I have tried twice over the last few weeks and despite getting a confirmation order number, nothing ever appears in "My Orders". Customer services don't seem t...

Very Slow Upload Speed (download fine)

For the past week or so my Download speeds have been fine but my upload speed has crashed to less than 1mb. I've restarted my router, updated my PC drivers. Only 2 wifi devices are connected and my PC is connected via Ethernet.I did a system restore ...


Can anyone explain this?

We are a long way from the roadside box and have never had a decent TV signal so we abandoned TV and just opted for broadband. We have had 500 mbps on a Hub 3 with no issues for over a year. We were very happy.A couple of weeks ago I was told we coul...

Smithsax by On our wavelength
  • 7 replies
  • 0 kudos

Slow Upload (Area Code: 20) between 12pm and 6pm

Since around 20th May, pretty much every day between 12pm and 6pm, the upload speed of my 250Mbps connection slows down to a crawl of approx. 2 to 3 Mbps, but my download speed is unaffected. Outside of this window I get a reliable speedtest.net resu...

Gig1 Speeds, only getting 570 avg

HeyI upgraded to Gig1 a couple of months ago, I have a hub 5, at first everything seemed great. I was getting 970 on download and upload was 50 odd (Before the upgrade to 100, which I now get without issue)For the last week or so I've been monitoring...