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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Awful Latency Issues

I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse.Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet.I've gon...


Speed problems?

Pay for the 1gig full fibre and can never push past 180mbs download. I've switched to a new 3rd party router which has boosted the speed to around 500mbs. Virgin are saying it's because I am using the 3rd party router. When I use their super hub its ...

Shorty87 by Joining in
  • 1 replies
  • 0 kudos

1gigabit router speed but not on devices

I've seen a couple of similar posts but not sure what the fix is.We recently had 1gb FTTP installed and it seemed fine to start with, but yesterday I noticed that I wasn't getting speeds of more than about 40mbps on wifi devices. I attributed this to...

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New 1 Gb install - upload limited to ~85 Mbps

I had 1 Gb installed last week in an area new to VM. Regardless of whether in router or modem mode, upload very rarely moves past 85 Mbps. I've seen 90 Mbps occasion, but it's usually 75 -85 Mbps.Tests conducted with cat6 cable directly into the hub ...

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ChrisFD2 by On our wavelength
  • 104 replies
  • 0 kudos

Intermittent internet connection

Hey, wondering if anyone has any advice for this issue.- Internet can be fine for day/s or weeks at a time.- Internet can be terrible, disconnecting 100+ times a day.- Last Sunday, 51 total disconnects, 2 hours offline and 5 hours online across a 7 h...

Araleg by Joining in
  • 2 replies
  • 0 kudos

Resolved! Hitron Chita very slow

Hi,Just wanted to get some feedback / help on an issue my son is having in his student house he shares with 7 other people. They were advised to go with the small business option ‘Hitron Chita’ to give them the sort of speeds they’d need for phones, ...

Very slow upload speed

I'm on Volt M500 Fibre Broadband since Feb 23.Download speed is 540Mbps + ! (great)Upload speed when I first signed up was about 36Mbps. The I got an email in May saying my upload speed was being increased to 50Mbps. This lasted until July. Now my up...

Ethernet cable speed limit

Hi, I have a problem with the internet speed via CAT 6 cable . My package is m350. But my speed only reaches 100Mb/s. In the "Speed & Duplex" network card settings, I have 1.0 Gbps Full duplex set.The problem has been occurring for about a week, ever...

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mateo by Tuning in
  • 21 replies
  • 0 kudos

Ridiculous coverage

I got a call from virgin media asking me to upgrade my account and get faster speed and other benefits for 10 pounds extra. I explained to the customer service lady that the wifi does not even get to my room. Imagine having to position yourself at a ...