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Abysmal download speeds

I should be getting around 500mbps, however I am getting just 33mbps. I've reset the router, checked all my settings which haven't changed, but still getting very poor dl speeds.Anyway of me checking whether there's an issue with router?

LJR69 by On our wavelength
  • 144 Views
  • 1 replies
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Upgrade to Gig1

Quick query after upgrading my M500 to Gig1.According to my speed test app the new upload speed has indeed doubled to over 100mbps but the download speed has stayed the same, around 500Mbps?When i do the SamKnows real speed test it does say my Router...

stevieH1 by On our wavelength
  • 397 Views
  • 11 replies
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Something funny happening with my network.

Ive had 1GB for over a year now.I am using a SH5 which is switched to modem mode and Im using a Unifi network.  Have had this configuration for years and its been failsafe without any issues.The other week my son noticed the network as slow and he wa...

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tigga by Up to speed
  • 678 Views
  • 17 replies
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Broadband fault in Torquay

There’s a broadband issue in Torquay, which started on Friday (5th July) and the website is saying it's not due to be fixed until 12th July. I think 7 days without a reliable internet connection is pretty poor. Will there be compensation for affected...

VMViewer by Fibre optic
  • 174 Views
  • 2 replies
  • 0 kudos

Slow download speeds

Getting slow download speeds on a 500mb line, getting about 2mb (if im lucky!). Can someone please reach out to support?

Jon_M84 by Tuning in
  • 348 Views
  • 7 replies
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1GB speed drop recently

I have had 1GB broadband for several years now and I regulalry check that the speed is what I would expect. Proof.ovh.net and Virgins own online speed checker have until about a week ago shown a speed of around 950mbs.But recently (in the last week) ...

archercj by Fibre optic
  • 190 Views
  • 4 replies
  • 0 kudos

Frustration is now setting in! low upload in the evenings.

Ok so i hope someone can help on here as Virgin are scratching there heads, after 6 engineers have been out, replaced everything even the line from the box up the street to my house im still getting very low upload speeds on an evening.Since changing...

straight up lying about guaranteed speeds

when trying to download a game off any type of launcher for example steam my maximum download speed is 9mb maybe 10mb if im lucky. i am on ethernet and have boosters. another problem is that everytime i play a game my internet just stays at a constan...

taddy by Joining in
  • 149 Views
  • 1 replies
  • 0 kudos

Wifi slow despite having 500mbps

Hi,I pay for 500mbps and I do achieve this speed when plugged in via ethernet on my PC. However, on my phone using wifi it ranges between 30mbps - 100mbps. On my firestick it's got to 5mbps. I live in a rather small house and have already tried chang...

Luke321 by Joining in
  • 635 Views
  • 20 replies
  • 0 kudos