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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Resolved! Hub/Router Speed

Hi. I have a Hub 4 which is in modem mode connected to a Asus router mesh (Asus rt-ax92u and a Asus ax-300 v2).If I connect via ethernet to this mesh will I get the full 1.2gb download speed that I have (1gb plan)?Should I connect the ax3000 as the m...

david1235 by On our wavelength
  • 2 replies
  • 0 kudos

Intermittent Signal Issues

Having issues with poor broadband for several weeks. Ran the tests on Friday and was advised " Intermittent Signal Issue" check back in 24 hours. Checked back and still getting a message saying looking into the issue. I have rebooted the router and c...

Random speed boost

Bit of an odd one - noticed my speeds lately have been quicker than usual (services only started last week as new customer). Checked my account and it's randomly applied a volt speed boost to my account! Not sure why as no one in my household has an ...

jonita2 by Joining in
  • 1 replies
  • 0 kudos

Terrible download rates on Giga

Rebooted my hub since I was told that my upload speed has been uplifted. I'm paying for Giga and I'm barely getting 500MBps3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID253310000002.237.6QAM2562561790000002....

surreydude by On our wavelength
  • 7 replies
  • 0 kudos

What upload speeds are you getting?

Of course I am delighted to have been upgraded for free to the new 100 Mbit upload service, but I am somewhat surprised that I don't seem to actually be getting that speed.I get 1176 - or thereabouts - downloads, and whereas previously I got 52 MBit ...

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Chippy_boy by On our wavelength
  • 14 replies
  • 0 kudos

Question related to Speed

Today is the 2nd day using virgin media router.Yesterday I separated the 2.4 and 5ghz and as a result I was getting pretty much the top speeds upstairs as wellI’ve noticed the speeds have gone to around 200-250. Is the due to trafficking in the netwo...

Downstream power levels

Anyone notice any issues with this?I’m on Gig1 Broadband and recently, it seems sluggish.TV has also been pixelating every now and then but has happened more today. Any advice and support is appreciated Downstream bonded channelsChannel Frequency (Hz...

james-28 by Dialled in
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Very slow upload and download speeds  even with a wired ethernet connection. Should be getting 250mbs  however I don't even get half that.

Jedi1 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Fibre cable from wall to router

Hi there,Is it normal to have a fibre cable only 60cm long?I have checked on Sam knows real speed, router dl is 1148 Mbps and device dl is 450 on Wi-Fi,will a longer fibre cable and new placement fix this please?Cheers Jallyha2023

High post pre/post RS errors again

I'm not sure if I have put this in the right board but here goes.I've had issues in the past with pre/post RS errors and I'm concerned that my connection is again heading for another set of intermittent connectivity!I have checked the cables are hand...

Blakey47 by On our wavelength
  • 5 replies
  • 0 kudos