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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

Broadband issues for 10+ years

I've had issues with my broadband ever since it was installed over 10 years ago.For the first few years, we had fairly frequent issues which turned out to be that our cable was being moved to a lower signal strength output in the hub. The engineers w...

Damianp by On our wavelength
  • 24 replies
  • 0 kudos

Wifi Range

Problem : Wifi cannot reach the whole house. As the hub is at the front of the house, the back rooms of the house do not get a good wifi. We tried to get a longer wire to move the to the middle of the house. But it’s not working because of the door. ...

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Saw2 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Poor or no wi-fi connection

I have an intermittent wi-fi connection in my garage workshop, (hub 3 on M250, speed to hub is excellent ), rest of house is fine and there are no electrical appliances that could cause interference, would a wi-fi pod help me and if so how do I get o...

Ronnie52 by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! 1GB slow speed

I recently upgraded from 500MB to 1GB. I have a Virgin Media hub.4 hours placed in modern mode and an Asus RTAX86u router. I also have a new high-speed ethernet cable between both routers. After testing at various times of the day I’m getting about 5...

RJH1975 by Joining in
  • 12 replies
  • 0 kudos

Upload Speed has Dropped making my Stream to Twitch Laggy & Unstable

Hello,I used to be able to Stream on Twitch with next to no frame drops on 6000kbps bitrate, however, since the 2nd March 2023 I now have over 65% dropped frames making my Stream Lag (kb/s is constantly bouncing up and down instead of being steady) w...

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Racer by Tuning in
  • 16 replies
  • 0 kudos

1Gb upgrade but not.....

Hi allUpgraded from M600 (Oomph package) to 1Gb (Volt package) on Tuesday and Hub 3 replaced for a Hub 5. Both used in modem mode connected to an Asus RT-AX82U. Would always get around 650mbps at the router when using the Asus' own speed test when on...

spirit by On our wavelength
  • 18 replies
  • 0 kudos

1GIG unusable speed and packet loss

Since 930 is this morning my connection has been unusable. It's a RFOG connection web pages hardly load speed is down to sub 100mbs and the internet keeps stalling. I have done the usual of rebooting everythingVirgin checker says there is no issues i...

locky1 by Dialled in
  • 5 replies
  • 0 kudos

Is p2p throttled on gig1 in anyway?

I installed the Hub 5 yesterday.Speedtest app shows the connection consistently maxing out at 1130-1160MbpsBut p2p won't download at anything over 55-60MBps, p2p used to max out the connection no matter what time of day it was. I'd thought that virgi...

Unable to use SamKnows real speed

I have a hub 4 in a gig1 area but when I try to use https://www.samknows.com/realspeed/  it tells me I don’t have a compatible router, I am connected to the home network in router mode with no VPN running.