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Symmetric speed saga

I was really excited to see symmetric speed available in my area (a XGSPON area) when it was first launched by VM. I requested it 5 different attempts via online chat with lots of different answers ranging from 'It's not available' to 'it will cost a...

Data center change

This might not be the right place, but I am a Customer in Ireland, and have started a work-from-home job, but they require a certain latency below 30 ms.  They require speed checks with the following web site https://speed.cloudflare.com/The data cen...

Resolved! Wired connection slower than Wi-Fi

I have hooked my new Fire TV Stick 4K Max via an OTG cable with a Uni USB 3.0 Hub.I have Virgin 1 Gig broadband with a  Hub 4 acting as a modem which is connected to my Orbi router.When I checked the Wi-Fi speed I was getting around 430mbps. When I h...

Slow virgin media

For the past 4 days my ipad and iphone has been running very slow it takes a long time to,open the page or an email Even priority won’t open When i phoned VM they said it was because they had been working in my area and had caused this VM also said i...

liz30538 by Superfast
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Resolved! MEGA slow wifi speed

I'm paying for M125 fibre and this is what I am getting speed wise. I've tested the speed numerous times during the evening and each time it is around the same speed, nearly always under 1Mbps.I also do the tests at different times of the days and ne...

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Temporary speed upgrade?

I'm sure they don't do this, cos it would be too useful, but I'm happy with my standard 250d/25u speeds for the most part but *occasionally* need to send large files. Be great to be able to do a day/week/month on the 1G plan.  

trevora2 by Joining in
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Internet Speed Test Results

Hi. I have VM Broadband, with a speed of 350Mbps which was boosted from 250Mbps with Volt. Up until recently I usually get around 360 or more Mbps, using the Virgin Media speed test on my phone using WiFi, or an app on my TV, also using WiFi. Last ni...

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50% off broadband speed boost

Good afternoon!I received a message yesterday regarding 50% off broadband speed boost. I went into my account and I can see that I can go to the next tier for £3.My question is, does my contract length stay the same? (currently in contract till May 2...

Moved router

Hello I recently bought gig 1 broadband which was located in my dining room. I decided to relocate to my living room where I still had a wall box from when I had a TiVo tv box. I thought this would be okay and save me paying the call out fee for a te...