Hi,I live in a house that spreads over 3 floors and the current wifi hub is on the bottom floor. It means that in the top of the house the connection is either extremely weak or non-existent. I was just wondering what needs to be done to move the box...
Anyone else getting high packet loss for about 1-4 minutes in the download direction at 10am and 4pm? I'm getting 40-50% packet loss on my broadband at these times daily and it basically kills the quality on video calls. Anyone else?
Hi I’m not sure if what I’m looking for is akin to a mythical creature. We recently moved into a 3 bed bungalow. All rooms are on the ground floor. Virgin came in January and fitted the broadband , we have a hub 4 and were on the 125 package. However...
Hi, I am on the 1Gig service. I have the VM hub in modem mode, and then a TP-Link AX20 for router purposes. I have tested the following issue both in this setup, and without the AX20 in play, and it persists in both.I do a lot of video editing and fr...
My broadband connection is driving me insane. My download speeds keep on dropping to sub-5mbps across all of my devices, every few hours. Upload speeds are completely normal and unaffected by this. When I turn my Hub 5 off and on again, my speeds re...
Hi,New customer here, signed up for M500. I have an O2 contract already so am expecting this to be picked up as Volt on both sides and subsequently be upgraded to Gig1 on the VM side. I have been sent a Hub3. So my question is when my Volt benefits a...
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only arou...
Hi Team, For the past few days I have been getting between 20Mb-30Mb download speeds.This is a farcry from the "up to 1000Mb" I should be getting. I understand its unrealistic to get 1000Mb but I've never hit over 550Mb.I am on a wired ethernet conne...
Hi. New here, and can't seem to get through to speak to any VM reps, so hope they keep an eye on posts at this forum.I have an M350 broadband package, but my download speed is 90 Mbps, below the 181 Mbps minimum guaranteed download speed as stated in...
I’m struggling with speeds on my Amazon Firestick. A speed test via VM connect on my mobile behind the TV where the Firestick is gives a result of around 600. But a speed test run via the Firestick barely gets 30. I can also plug an Ethernet direct i...
