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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Slower broadband speeds. Engineer booked, didn’t turn up

I “upgraded” my package to 1Gb speeds in April at the end of my original 18 month package. Was very happy with speeds of around 700 Mbps up til then. since the “upgrade” (and now paying £108 pm) my speeds have actually been slower. I run my own busin...

1 gig upgrade

ok had a superhub3 and was on 350 service with good speeds on router and via my vpn routerwas offered volt 1gig upgrade and superhub4 which came and i activated however my speeds arent much better via superhub 4 wired or wifi and via my vpn router ha...

pablopist by On our wavelength
  • 9 replies
  • 0 kudos

Upload speed never consistent and dropping incredibly low

HelloI've been having issues with my upload never being consistent for over a month now. I've had multiple engineers and technicians to my home nearly every week. I need my upload to always be high in order to work from home and I've been unable to d...


Slow upload speed between 2-8MB: M200 package

Good eveningI had an engineer visit recently, I briefly had a hub4, and he fitted an attenuator to bring levels below 10db. I was not impressed with the hub4 modem mode so cancelled and went back to Hub2AC. However, upload speeds are now very poor. C...

Resolved! Went from 350 to 30 mbps as engineer walked out the door?

Have had speed problems for months.Done the turn it off and on again dance numerous times.Reset the hub,Got new outside cableEngineer came again said it was something squashed in the connection to the hub, did speed test while he stood beside me, and...

JOOLS65 by Tuning in
  • 5 replies
  • 0 kudos

Resolved! Self install without broadban cable

I’ve ordered self install kit for a new house.Problem is that i need an engineer to put an cable into house cause nobody used in that house Virgin media before.Now i am looking 2 hours on site and trying to contact on phone someone for an option to m...

1gig, more like sub 100meg.

Good Evening/Afternoon/Morning...I am at my wit's end. I've tried contacting technical support on 150, I have tried speaking to a level 2 tech.Also had an engineer out on 7th August to 'resolve' my slow and crappy speeds! To no avail.The last enginee...

wares1t by On our wavelength
  • 10 replies
  • 0 kudos

Slow Internet Speed - especially late afternoons and evenings

I am seeing slowness on my recently upgraded 1Gig fibre service. I have already called in and test state that speeds are all ok but not being reflected at home.Got 1x Pod and another is on its way and no improvements.I have disconnected all devices a...

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aamnads by Tuning in
  • 1 replies
  • 0 kudos